• Report: #1086817

Complaint Review: discountmugs.com

  • Submitted: Mon, September 23, 2013
  • Updated: Mon, September 23, 2013

  • Reported By: sleepy_user — Florida
12610 NW 115th Avenue Medley, Florida USA

discountmugs.com Bel USA LLC www.discountmugs.com discount mugs discountmugs belincusa Don't trust this company with your money or credit card information. Medley Florida

*Author of original report: No excuse

*UPDATE Employee: BEL USA / Discountmugs - Your orders are safe and appreciated

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 I recieved this letter today from discountmugs.com 

I will never use a company that connot provide a secure transaction. BEWARE!




BEL USA LLC 12610 NW    

115thAvenue Medley, Florida 33178

Phone: (305)   593-0911 Fax: (305) 591-9197

September   13,2013

Dear XXXX,

Re: Your XXXX credit or debit card used on www.discountmugs.com  

We wanted to notify   you of a security incident involving the www.discountmugs.com   website, which is operated by BEL USA LLC. We have reason to believe that   because you placed an order with us on this website or by phone between March   1,2013 and July 15, 2013 that your personal information may have been   obtained by unauthorized third parties. Upon learning that the website server   may have experienced unauthorized access, we immediately commenced an   internal investigation and then retained an independent expert to investigate   this incident.

The independent   investigation has now determined that unauthorized third parties did obtain   access, which is why we are sending you this notice. The personal information   that may have been obtained is your name, address, phone number and the   credit card or debit card number noted above and the expiration date and CVV   code for that card. Since we do not collect PINs for debit cards, this   information was not accessed or obtained by these unauthorized third parties.  

In addition to our   investigation, at the same time we began implementing measures to address the   situation and retained experts to guide us through our response. Those steps   included identifying how personal information was put at risk and   implementing changes to address that risk, including replacing the affected   server. We also contacted federal law enforcement and will cooperate with   their investigation.

We deeply regret this   unfortunate situation. As a valued customer, we would like to offer you a   special one-time 20% Off Coupon if you place an order with us before October   31, 2013. Please enter your email address as the coupon code in the shopping   cart when placing your order. Although we have taken the steps noted above,   we recommend that you also take preventative measures. We encourage you to   vigilantly monitor your credit and debit card account statements. If the card   that you used with us was a debit card, we suggest you contact the bank that   issued your card and follow their recommendations. If you notice fraudulent   charges on the card, please contact your bank that issued the card.

While credit card   fraud is generally not considered identity theft, we understand that you may   want information on identity theft and detailed instructions on other actions   you might consider. We have enclosed additional steps that you can take to   further protect your information.

Thank you, as always,   for visiting our websites. We sincerely regret and apologize for any   inconvenience that this may cause you. If you have additional questions,   please email us any time at guestions@belincusa.com or you can   call us at 800-569-1980 Extension 1120.


Amin R. Ramjee CEO

This report was posted on Ripoff Report on 09/23/2013 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/discountmugscom/Medley-Florida-33178/discountmugscom-Bel-USA-LLC-wwwdiscountmugscom-discount-mugs-discountmugs-belincusa-Do-1086817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

No excuse

AUTHOR: sleepy_user - ()

Blaming it on the "bad guy" is not a resonable response. 

How about taking responsibility for not have your software, servers and network "in compliance"???

I hardly believe that your 600 employees stand behind you... half of them are there for a paycheck and don't give a hoot about coorperate operations.

The bottom line is your company is/was running outdated software and were NOWHERE in compliance.  The rest of us pay large fee to ensure compliance. 

If you're willing to make this mistake on your coorperate infrasturcture then what can we expect from your products?

Poor service standards!  

This mistake will hurt your business long term... I can promise you that.

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#2 UPDATE Employee

BEL USA / Discountmugs - Your orders are safe and appreciated

AUTHOR: Alan T. - ()

Discountmugs deeply regrets any inconvenience this issue may have caused you. 

The incident that occurred to our company is very unfortunate to all involved, from our management as well as to our 600 employees.  In this day and age, as most of you are aware, the bad guys are very sophisticated.  As a company you take your precautions, you monitor and upgrade your systems, and remain vigilant.  I believe most of us, individuals and business owners, have run into some type of credit card theft over our lives.   It is how we respond and react as a company that makes the difference.

Discountmugs.com / BEL USA, is a victim of this theft as may be a small percentage of our customers - including myself, I received my letter on Saturday.  I purchased through the online shopping cart, confidently using my credit card, received my shirts done as per my order, never expecting there to be a possible issue- but always knowing when you do purchase online, anywhere online, there is that small possibility.   

It is perfectly understandable that some of our customers would be angered by these events, which is why you see the letter we sent to that particular customer, posted by that individual.  We share your anger.  The security of our customers’ privacy and financial information is paramount, and we take any illegal conduct that seeks to threaten us or our customers, very seriously.  After discovering the issue, we immediately took all necessary steps to protect our customers.  We are continuing to consult with several industry experts to ensure this never occurs again.

All 600 of us at BEL / Discountmugs appreciate and value each and every one of our customers.  We work hard to give you an enjoyable and stress free shopping experience, as well as a safe one.  We appreciate your understanding and look forward to serving you again in the near future.


Alan Tabasky

Vice President


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