- Report: #1086817
Report - Rebuttal - Arbitrate
Complaint Review: discountmugs.com
discountmugs.com12610 NW 115th Avenue Medley, Florida USA
discountmugs.com Bel USA LLC www.discountmugs.com discount mugs discountmugs belincusa Don't trust this company with your money or credit card information. Medley Florida
*Author of original report: No excuse
*UPDATE Employee: BEL USA / Discountmugs - Your orders are safe and appreciated
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I recieved this letter today from discountmugs.com
I will never use a company that connot provide a secure transaction. BEWARE!
BEL USA LLC 12610 NW
115thAvenue Medley, Florida 33178
Phone: (305) 593-0911 Fax: (305) 591-9197
Re: Your XXXX credit or debit card used on www.discountmugs.com
We wanted to notify you of a security incident involving the www.discountmugs.com website, which is operated by BEL USA LLC. We have reason to believe that because you placed an order with us on this website or by phone between March 1,2013 and July 15, 2013 that your personal information may have been obtained by unauthorized third parties. Upon learning that the website server may have experienced unauthorized access, we immediately commenced an internal investigation and then retained an independent expert to investigate this incident.
The independent investigation has now determined that unauthorized third parties did obtain access, which is why we are sending you this notice. The personal information that may have been obtained is your name, address, phone number and the credit card or debit card number noted above and the expiration date and CVV code for that card. Since we do not collect PINs for debit cards, this information was not accessed or obtained by these unauthorized third parties.
In addition to our investigation, at the same time we began implementing measures to address the situation and retained experts to guide us through our response. Those steps included identifying how personal information was put at risk and implementing changes to address that risk, including replacing the affected server. We also contacted federal law enforcement and will cooperate with their investigation.
We deeply regret this unfortunate situation. As a valued customer, we would like to offer you a special one-time 20% Off Coupon if you place an order with us before October 31, 2013. Please enter your email address as the coupon code in the shopping cart when placing your order. Although we have taken the steps noted above, we recommend that you also take preventative measures. We encourage you to vigilantly monitor your credit and debit card account statements. If the card that you used with us was a debit card, we suggest you contact the bank that issued your card and follow their recommendations. If you notice fraudulent charges on the card, please contact your bank that issued the card.
While credit card fraud is generally not considered identity theft, we understand that you may want information on identity theft and detailed instructions on other actions you might consider. We have enclosed additional steps that you can take to further protect your information.
Thank you, as always, for visiting our websites. We sincerely regret and apologize for any inconvenience that this may cause you. If you have additional questions, please email us any time at firstname.lastname@example.org or you can call us at 800-569-1980 Extension 1120.
Amin R. Ramjee CEO
This report was posted on Ripoff Report on 09/23/2013 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/discountmugscom/Medley-Florida-33178/discountmugscom-Bel-USA-LLC-wwwdiscountmugscom-discount-mugs-discountmugs-belincusa-Do-1086817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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