- Report: #1146068
Report - Rebuttal - Arbitrate
Complaint Review: discountpoolkits.com
discountpoolkits.com nationalpoolwholesalers.com ipoolgroup.com DiscountPoolkits.com poor customer service and web ordering system Okeechobee Internet
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Went through the purchasing process of buying a beaded pool liner and parts from their site and the process got wiggy when I went to process the order into paypal. It booked a lap liner instead a beaded liner. I didn't catch it and when the d**n thing arrived there was no labeling identifying what was in the box. I lowered it into the pool and opened the box to discover the screw up. I tried calling the company but no one answers the phone, it just puts you on hold for 45 minutes and then bounces you to a message that this extention cannot accept voicemail. Great company right? I sent an emal to the ipoolsgroup.com and they said the liner was purchased through discountpoolkits.com and since I opened the box, i could return it if I paid the shipping and reboxing fee once I createda ticket through them. I contacted discountpoolkits.com and amzingly Allison works for them as well as, Nationalpoolwholealers.com who would not honor a 25 year warranty on a pool liner 3 years old that failed. If I had known it was the same bad company, I would not have bought from them. Several emails later and they said it was non-returnable. I wished I had paid through another venue. DO NOT BUY FROM NATIONALPOOLDISCOUNTERS.COM, DISCOUNTPOOLKITS.COM or any of the IPOOLGROUPS.COM internet companies. Just look at the number of complaints from other people scammed by these internet companies. There is a reason why they only deal on the internet. If they had brick and morter, they would have a line out the door of dissapointed customers who lynch these thieves from their own sign.
I now also question the reason for the wrong item being added to the order. If you look at the boiler plate, once the order is placed, you cannot cancel orchange the order, if they have overstock or slow selling merchandise, the web site populates the order with these skews and screws up the invoice and , even if you catch it, it's too late and they are going to ship what is onthe invoice regardless. It's FL there are no cnsumer laws down there and it is home of the scam.
This report was posted on Ripoff Report on 05/12/2014 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/discountpoolkitscom/internet/discountpoolkitscom-nationalpoolwholesalerscom-ipoolgroupcom-DiscountPoolkitscom-poor-1146068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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