- Report: #1069189
Report - Rebuttal - Arbitrate
Complaint Review: discountwheelwarehouse
discountwheelwarehouse1301 Burton Street Fullerton, California USA
discountwheelwarehouse No Refund for them sending me the wrong items Fullerton California
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NEVER EVER BUY FROM THIS PIECE OF S*** COMPANY. I ordered some rims and tire from the company about a month ago. it took them three weeks to send my rims and tires. when i first order them i paid by phone for some tires and rims they did not have. after i paid and hung they called me back and said they did not have that rim that i had just paid for but they had a different one in a different color so i when with that instead. Soon after i hung, they once again called me back and said they did have that size rim but they had another rim that was bigger but in order to get it i would have to pay 60 extra on each tire for shipping, i said no i'll just take a refund if that was the case then sales associate said that fine we can take care of the shipping fee so agreed.
3 weeks later my rim were here they looked fine a first so i accept them from the FED EX driver. However when i went to install the rims on my car the lug that had sent did not fit, in fact their lug nuts stripped all my stud which i had to replace. so i called back and told them hey you guys sent me the wrong lug nuts (i did not mention my stud problem because i like the rims) they after me to send them a picture of the lug nuts which i did. Then i called back and women name denise told she was going to send the correct one.
a week later my lug nuts came again but this they were long enough however TOO d**n BIG FOR THE F****** HOLE. so i called them once again told the chick name denise and ask for a manager she said was the manager and she would out a refund the lug nuts i could find them locally..........what i reponded, dont you guys know what size lug nuts fits these rims, i once again asked to speak with someone different for customer service, she then told me the managers were in a meeting, she get them to call me back. i waited the called never came.
i called the next day and ask for a manager it was the same d**n chick named denise again, i told her i could find any of the lug nuts anywhere locally and wanted a return them because i could not mount them, she then told me i would have to pay the shipping fee and 50% restock fee because f**ked up on their end. i spent $1398.00 with them and im currently looking file a suit against them. They really ripped me off. please never buy s**t from them. They still will not return my money so im pretty much stuck with some rims and tire i cant use
This report was posted on Ripoff Report on 07/22/2013 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/discountwheelwarehouse/Fullerton-California-92831/discountwheelwarehouse-No-Refund-for-them-sending-me-the-wrong-items-Fullerton-California-1069189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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