- Report: #961469
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network, LLC
Dish Network, LLC9601 S. Meridian Blvd. Englewood, Colorado United States of America
Dish Network, LLC Completely not for the Customers!!! Englewood, Colorado
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I then filed a claim for damages and was told someone would contact me. On 9/4 I received a call from Mark about the claim. He told me he would talk with installer & his supervisor & let me know something. I called him back a couple of times & he never returned my call. I found out on 10/26 that Dish had charged my Credit Card connected to my bank account $420 for an early cancellation fee. I was shocked. I called them numerous times to try & resolve this. I was transferred back to claims & found out my claim didn't include the broke tv.
They made another claim for that. I called Dish back because I wanted to speak with them about the $420 fee. They gave me the run around for a long time. Finally I was connected to the executive team. I spoke with Marcie and she told me that I would have to speak to her supervisor, Ashley. She transferred me but I was connected to voicemail. I called the executive team back and spoke to Terrance. He told me that Ashley was the only supervisor working and I needed to leave her a message because she was busy.
I never heard back from Ashley. On 10/27, Erik Henderson a Field Service Manager from Dish came out to my house to take pictures of the damage to tv and install. He told me I would hear back from them about the claim. I called back on 10/29 & spoke to Bianca. She told me she was sorry but I was responsible for the $420 & there was nothing she could do. So, now Im out $420 for cancellation fee & the money for the stolen equipment & broke tv.
I dont feel like I owe the $420 because the installer led me to believe that the computerized form I signed was for him installing the equipment and leaving it at my house (I have this paperwork). The installer also stole my other equipment and I had to repurchase that to have Directv reconnected. He also broke my tv and I am unable to use it now to watch tv in my room until I purchase a new one.
This report was posted on Ripoff Report on 10/29/2012 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-LLC/Englewood-Colorado-80112/Dish-Network-LLC-Completely-not-for-the-Customers-Englewood-Colorado-961469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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