- Report: #1042029
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network, LLC
Dish Network, LLCPOB 9040 Littleton, Colorado United States of America
Dish Network, LLC Lying CSRs of Dish Network--Early Cancellation Billing Littleton, Colorado
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This angers me for a number of reasons: my experience goes beyond untrained Dish representatives who give out wrong information. My experience points to an orchestrated vindictive treatment of customers who are so dissatisfied that they chose to end the service before the contract period. I believe that Dish is fully aware of the offers of their competitors' promotions to switch mid contract. All of these promotions require a copy of the bill containing the Early Cancellation Fee amount. I believe that Dish purposely withholds this bill as a way of punishing the customer for ending their contract. It is a shame that Dish did not us this kind of ingenuity in trying to retain the customer in the first place. And incidentally, $383.01 is a small price to pay for consistent service and a Customer Service department that can actually assist the customer.
I had already decided that I would pay the Early Cancellation Fee regardless of any offer received from a competitor. However, I have an issue with the blatant series of lies from the representatives employed to assist me. Dish pulled an old credit card and charged the amount without ever sending a bill showing these charges, or even notifying me that they would be charging the card (until after the fact). They had sent previous bills; there was no reason why the last bill should not have been sent.
I would advise any customer that is unfortuate enough to use Dish Network to never use your credit card as a method of payment. Actually, I would advise against choosing Dish Network in the first place.
This report was posted on Ripoff Report on 04/09/2013 09:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-LLC/Littleton-Colorado-/Dish-Network-LLC-Lying-CSRs-of-Dish-Network-Early-Cancellation-Billing-Littleton-Color-1042029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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