- Report: #629738
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Networkdishnetwork call center , Colorado United States of America
Dish Network Mike,Floor supervisor employee # X90 - New customer is getting screwed! 100% NOT SATISFIED! They will do nothing to correct THEIR ERROR!!! toll free number called, Colorado
*Consumer Comment: incorrect number for DISH - that number is someone trying to scam you
*UPDATE Employee: Hello, my name is Dan Busa with Dish Network
*Consumer Comment: Very Bad Internet Service
*UPDATE Employee: DISH response
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I go online to look at my account and see in red my account is past due- (?????).
I call the toll free number (1-888-823-4929) and reach an account rep. He couldn't figure out how to read my bill. He tells me I had a payment due July 15th. I told him that isn't possible...He was very confused. After about 15 min I asked to speak to a supervisor-- he put me on hold, then I was disconnected.
I called back again. I reach another rep...I explain I'm confused as to why I cannot watch all my channels and he tells me my due due date was MAY 30th...no wait, June 30th. I told him I know for SURE that's not possible, being my service wasn't even hooked up until July 4th! I again ask for a supervisor.
I am transferred to Floor Supervisor, Mike- employee id X90. I again explain the situation. He puts me on hold for over 4 min (yes, I was timing it), comes back on and says he doesn't know why I was told the 9th-- it would be the 9th if I was on a different billing cycle. So I said apparently the rep TOLD me one thing then hit another billing cycle in error??? He said prob not- that I just misunderstood.
I asked him these questions. 1. What is he going to do to help correct this problem. I cannot pay until Mon (I have this budgeted for then). He said he can help me process my payment to get the service turned back on. 2. I asked him to explain how the message saying my payment was due in 48 hours came on the screen... He said he didn't know because that's automated. He wasn't even exactly sure what that screen looks like. Then he said, I have no clue why I got that message. 3. I asked him how he would feel if he were in my position. He said he would be upset, but then he would just make the payment, then he'd be happy again because his service was back on!!! (Genius answer!). 4. I informed him I am not satisfied with that and would like him to help correct this error that is NOT on my end. Again, he repeated he'd love to help me process my payment. 5. I then asked if there is anyone above his level of authority, he said no. I told him I'm going to be going further with this-- is he 100% sure he is the top level working right now. He said he'd have to put me on hold to make sure! Yep, came back and there is no one else working above his level of authority.
Aside from this billing error, We have had our service go out 4 days out of the one month we've had service. I specifically asked our tech who set up service how often it would go out and he said it shouldn't go out unless we have tornado weather (and we have not!)
Sooooo, as a new customer to Dish network, I am 100% NOT SATISFIED!!!! I would NOT recommend anyone to switch to Dish network.
This report was posted on Ripoff Report on 08/07/2010 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/-Colorado-/Dish-Network-MikeFloor-supervisor-employee-X90-New-customer-is-getting-screwed-100-629738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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