• Report: #629738

Complaint Review: Dish Network

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  • Submitted: Sat, August 07, 2010
  • Updated: Sun, August 05, 2012

  • Reported By: Lindsay — Highlands Ranch Colorado United States of America
Dish Network
dishnetwork call center , Colorado United States of America

Dish Network Mike,Floor supervisor employee # X90 - New customer is getting screwed! 100% NOT SATISFIED! They will do nothing to correct THEIR ERROR!!! toll free number called, Colorado

*Consumer Comment: incorrect number for DISH - that number is someone trying to scam you

*UPDATE Employee: Hello, my name is Dan Busa with Dish Network

*Consumer Comment: Very Bad Internet Service

*UPDATE Employee: DISH response

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I signed up for Dish Network on July 1st. I paid $100 deposit, 49.99 install fee, plus one month of service in advance ($56).  It was installed July 4th.  I also signed up for auto-billing.  I was told there was not a billing cycle for Aug 4th, so my payment in Aug would be charged to my card Aug 9th.  My family and I went on vacation from Aug 1-7th.  We left the night of Aug 1st.  We got back today and a message came up on the screen saying your bill is due in 48 hours, make payment now or cancel. I hit cancel, being the payment was coming out on Monday.  I then saw that several days we had tivo'd didn't record. My kids also informed me they couldn't watch all the channels- Disney, Nick Jr, etc. 
I go online to look at my account and see in red my account is past due- (?????).
I call the toll free number (1-888-823-4929) and reach an account rep.  He couldn't figure out how to read my bill. He tells me I had a payment due July 15th. I told him that isn't possible...He was very confused.  After about 15 min I asked to speak to a supervisor-- he put me on hold, then I was disconnected. 
I called back again. I reach another rep...I explain I'm confused as to why I cannot watch all my channels and he tells me my due due date was MAY 30th...no wait, June 30th.  I told him I know for SURE that's not possible, being my service wasn't even hooked up until July 4th!  I again ask for a supervisor. 
I am transferred to Floor Supervisor, Mike- employee id X90.  I again explain the situation.  He puts me on hold for over 4 min (yes, I was timing it), comes back on and says he doesn't know why I was told the 9th-- it would be the 9th if I was on a different billing cycle.  So I said apparently the rep TOLD me one thing then hit another billing cycle in error??? He said prob not- that I just misunderstood. 
I asked him these questions.  1. What is he going to do to help correct this problem.  I cannot pay until Mon (I have this budgeted for then). He said he can help me process my payment to get the service turned back on.    2. I asked him to explain how the message saying my payment was due in 48 hours came on the screen... He said he didn't know because that's automated.  He wasn't even exactly sure what that screen looks like.  Then he said, I have no clue why I got that message.    3.  I asked him how he would feel if he were in my position.  He said he would be upset, but then he would just make the payment, then he'd be happy again because his service was back on!!! (Genius answer!).   4. I informed him I am not satisfied with that and would like him to help correct this error that is NOT on my end.  Again, he repeated he'd love to help me process my payment.   5. I then asked if there is anyone above his level of authority, he said no.  I told him I'm going to be going further with this-- is he 100% sure he is the top level working right now. He said he'd have to put me on hold to make sure! Yep, came back and there is no one else working above his level of authority.  
Aside from this billing error, We have had our service go out 4 days out of the one month we've had service.  I specifically asked our tech who set up service how often it would go out and he said it shouldn't go out unless we have tornado weather (and we have not!)
Sooooo, as a new customer to Dish network, I am 100% NOT SATISFIED!!!! I would NOT recommend anyone to switch to Dish network.

This report was posted on Ripoff Report on 08/07/2010 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/-Colorado-/Dish-Network-MikeFloor-supervisor-employee-X90-New-customer-is-getting-screwed-100-629738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

incorrect number for DISH - that number is someone trying to scam you

AUTHOR: notanothervictim - (United States of America)

I too called that number, 1-888-823-4939 and the guy was trying to talk me into wire protection inside and outside.  I told him no SEVERAL times and he kept trying to sell this to me for $69.99, a one time fee.  I hung up on the guy after several times of saying no. 

I then did a google search, the correct number for DISH is 1-888-236-2202.  After speaking with the rep, he did a phone search for DISH within the company.  The number of 1-888-823-4939 is NOT IN THEIR SYSTEM.  It is not even affiliated with DISH Network.

I believe the person I spoke with was going to scam me, ask for my credit card info, etc.  Consumers beware!

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#2 UPDATE Employee

Hello, my name is Dan Busa with Dish Network

AUTHOR: DanB@Dish Network - (USA)

Hello, my name is Dan Busa with Dish Network's customer support. I would like to appologize for any inconvenience this has caused, as well as look into any opprotunities to further resolve this. please e-mail me at: daniel.busa@dishnetwork.com

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#3 Consumer Comment

Very Bad Internet Service

AUTHOR: Mike - (United States of America)

We too are having very bad service with Dish. Signed a 18 month contract for satellite internet, $80 month for Platinum 1.5mbs service. We have never got over 150k/s and Dish gives us the run around everytime. Sent techs that can't help and even say to ditch Dish. Customer service is terrible, lied about previous calls we had earlier, conflicting info on past service calls. Do not do business with this company. Trying Hughes or Skybeam next.

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#4 UPDATE Employee

DISH response

AUTHOR: MikeJH@DISH Network - (USA)

Hi there Lindsay! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network within the last week! I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Since this is a public forum you can e-mail me if you'd like with any additional information & then you & I can work together and definitely make sure we get this all fixed for you! :) My email is Michael.hurst@dishnetwork.com. Take care & Hope to hear from you soon! Michael

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