I signed up for Dish Network on July 1st. I paid $100 deposit, 49.99 install fee, plus one month of service in advance ($56). It was installed July 4th. I also signed up for auto-billing. I was told there was not a billing cycle for Aug 4th, so my payment in Aug would be charged to my card Aug 9th. My family and I went on vacation from Aug 1-7th. We left the night of Aug 1st. We got back today and a message came up on the screen saying your bill is due in 48 hours, make payment now or cancel. I hit cancel, being the payment was coming out on Monday. I then saw that several days we had tivo'd didn't record. My kids also informed me they couldn't watch all the channels- Disney, Nick Jr, etc.
I go online to look at my account and see in red my account is past due- (?????).
I call the toll free number (1-888-823-4929) and reach an account rep. He couldn't figure out how to read my bill. He tells me I had a payment due July 15th. I told him that isn't possible...He was very confused. After about 15 min I asked to speak to a supervisor-- he put me on hold, then I was disconnected.
I called back again. I reach another rep...I explain I'm confused as to why I cannot watch all my channels and he tells me my due due date was MAY 30th...no wait, June 30th. I told him I know for SURE that's not possible, being my service wasn't even hooked up until July 4th! I again ask for a supervisor.
I am transferred to Floor Supervisor, Mike- employee id X90. I again explain the situation. He puts me on hold for over 4 min (yes, I was timing it), comes back on and says he doesn't know why I was told the 9th-- it would be the 9th if I was on a different billing cycle. So I said apparently the rep TOLD me one thing then hit another billing cycle in error??? He said prob not- that I just misunderstood.
I asked him these questions. 1. What is he going to do to help correct this problem. I cannot pay until Mon (I have this budgeted for then). He said he can help me process my payment to get the service turned back on. 2. I asked him to explain how the message saying my payment was due in 48 hours came on the screen... He said he didn't know because that's automated. He wasn't even exactly sure what that screen looks like. Then he said, I have no clue why I got that message. 3. I asked him how he would feel if he were in my position. He said he would be upset, but then he would just make the payment, then he'd be happy again because his service was back on!!! (Genius answer!). 4. I informed him I am not satisfied with that and would like him to help correct this error that is NOT on my end. Again, he repeated he'd love to help me process my payment. 5. I then asked if there is anyone above his level of authority, he said no. I told him I'm going to be going further with this-- is he 100% sure he is the top level working right now. He said he'd have to put me on hold to make sure! Yep, came back and there is no one else working above his level of authority.
Aside from this billing error, We have had our service go out 4 days out of the one month we've had service. I specifically asked our tech who set up service how often it would go out and he said it shouldn't go out unless we have tornado weather (and we have not!)
Sooooo, as a new customer to Dish network, I am 100% NOT SATISFIED!!!! I would NOT recommend anyone to switch to Dish network.