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Report: #1252503

Complaint Review: Dish Network - Internet

  • Submitted:
  • Updated:
  • Reported By: Dianne — Denham Springs Louisiana USA
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  • Dish Network Internet USA

Dish Network False advertising deceptive when selling Engle wood, CO Nationwide

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 Two years ago we switched to Dish Network. The reason for switching was for cheaper services. The guys who came out to install the unit was very nice but not knowledgeable about their services. It took them 6 hrs to install the system. Several hours after they left we began to have problems with the channels freezing up or we would get a message, I believe it was 771. We called the 800 number and was told we were getting poor signal strength because of the "storm". It was raining but it was not a storm. We kept getting that message on several channels. A few days later I called them back and requested someone come out and check our signal strength because we were getting that message in several channels and it literally would take 30 minutes or longer to get on Internet. Several days later a technician came out. He said the problem was in the underground wiring. About a week later several men came with some equipment & dug a trench. The only thing they did was lay the wire. It took many phone calls & several weeks before they came out & dug the trench. Then it took many phone calls & several weeks for them to come out & cover it up. During this time our computers & phones began to get slow & we were still having problems getting some channels. They told us we need a higher powered router I believe we paid $199 dollars for it. They decided the problem with the channels was the jack. It had too many splitters. Several weeks go by our internet seemed fine. Then it started getting slow again. We called & a technician came out. He said our router was too far. It had been upstairs for 10 yrs plus we bought a higher powered router from dish. So we moved router downstairs. We were still having problems with a few channels & when a small storm would come we would loose internet & satellite. Once again, our computers & pines did ok for a couple of weeks. Then they got slow. This time we were told that we had the package with a limited amount of use. Really! They couldn't tell me before I bout the $199 router or all the stress we had for several months. Not to mention the cost of their technicians. When we found out about the internet usage & all the problems we were still having with some channels we asked them to disconnect services. We feel like Dish breeched the contract when their product didn't work as they said it did. Also, they were deceptive when they sold us the package about the internet uses. I now have 2 Dish collections on my credit report. One is from Ehancrcvrco for the sum of $753 (early termination fee. We returned all equipment) and another from Diversified for the sum of $753. I don't know how they can get away with havering 2 collection agencies file on my credit report. Has anyone been successful on getting them to remove these debts? As I was reading up on Dish, I had no idea that they ran a credit report before we got services. I'm almost 109% positive that this was not disclosed to us I'm trying to clean up my credit report so I can buy a car. I do not know what my next step should be in regards to Dish. I did report them to The Better Business Bureau when this happened. If anyone has some suggestions - I'm all ears.

This report was posted on Ripoff Report on 09/02/2015 11:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/internet/dish-network-false-advertising-deceptive-when-selling-engle-wood-co-nationwide-1252503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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