Dish Network Falsely reported derogatory remarks on my credit bureau file. Internet

After moving Nov 28th 2013 and closing dish account in early Dec 2013, a notice was received of restricted/disconnected services in Feb of 2014 with an amount due on my closed account. After contacting dish and verifying the move my account was ultimately credited and the balance due cleared. Boxes were to be sent with return shipping paid for by dish for the equipment return although Dish had agreed to my daughter to wait while I finished recovering from major stroke as my belongings where in storage. After contacting dish again at the end of March about returning equipment Dish then stated the equipment was outdated and did not need returned after all.

Several months later a recovery agency claimed I owed dish $197. for the equipment and reported this false information to the credit bureaus where it reflects a derogatory mark on my file. After speaking with Dish they agreed to credit my account clearing my balance and sent return boxes agreeing to have this information removed from my report entirely as it was inaccurate because the Dish representative did in fact state the equipment was outdated and did not need to be returned. I also contact the collection agency to dispute this information and request it be removed. At some point Dish updated the amount still due as $15. not removing it and still not correctly reporting I owed them NOTHING nor correcting the error on my credit file.

After finding this information still attached to my credit file last week Feb 2015 I contacted them again where they again agreed to clear the balance and remove the derogatory remark from my credit file. This week after finding they still have not updated information. I contacted them again they again agreed to clear the balance to zero yet would not address the credit bureau issue. After being transferred to Supervisor who keep talking while I was talking confusing and frustrating me he then transferred to the office of the president who keep twisting my words and responses confusing me further then refused remove the remarks from my credit report claiming something I had said admitted fault on my/my families part and therefor they would not be removing from my credit file.

Taking advantage of my illness and my families exshaustion while not taking accountablility for there errors and misinformation is so unprofessional and simply immoral.