- Report: #722119
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish NetworkEnglewood, Colorado United States of America
Dish Network Echostar No reply from Customer Service on (un-signed) Contract Englewood, Colorado
*Author of original report: Shipping fees
*Author of original report: Response from Mr. Franta
*Author of original report: Acct info forwarded
*UPDATE Employee: Contract
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Once connected, a woman identified herself as Rebecca Dougherty said "I understand you would like to see a copy of your contract?" I told her that since I had been an employee of Dish at the time of installation, a signed contract nor the $99 activation fee was required. She admitted that no 'digital' contract was on file and would have to contact the local office in Greensboro to have them pull the copy. She stated it "could take up to 15 business days" and would call me when she received the (non-existent) copy.
On April 19, I received, via email, my 'new' bill, covering service from April to May. I left a note on the Dish web page advising that the service was terminated on March 06 and to make the necessary adjustments. I also advised that I had 2 receivers and would like instructions on how to return them. On April 20 I received an email reply that simply stated "We have forwarded your information to our loyalty department. A representative will contact you to confirm your request.
To date, I have not heard from anyone at Dish Network concerning this matter.
This report was posted on Ripoff Report on 04/26/2011 06:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Englewood-Colorado-/Dish-Network-Echostar-No-reply-from-Customer-Service-on-un-signed-Contract-Englewood-Co-722119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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