In July 2010 we investigated switching to DISH Network because they offered a $24.99/mth pkg. We called talking to Kelly who said she was in Arizona. We told her we wanted local stations & Big Ten.
She took the $24.99 plus the Top 120 for sports($7) and added DVR($6)plus tax and we would pay $40.65 per month for 12 months. For March 2011 our bill increased to $50.28.
Earlier a phone call to Dish told us there was an additional charge to talk to a live person. We opened the live chat with "John" but he would not tell where he was located. "We aren't allowed to say that. But I like football."
John said they had to pay their suppliers. I said we were guaranteed a price for 12 months before it increased. He said no contract guaranteed a price. I opened my contract*. He said they continued to give us the $15/mth discount. He kept saying, "we are competive with other companies".
Finally, he gave the chat to "Zak". Zak began the with the same commercial script. He told me I should read my contract more carefully. >ouch<* I had. When I was talking to Kelly in July we specifically asked if this price would get us the channels we wanted at that price. She said there would be an increase after 12 months for the remaining time of the 2 yr. contract. Since I didn't have her conversation recorded, I don't know precise words but she lead us to believe there was no variable on this quoted price. We agreed and someone from Kokomo, IN, came to install the system and program our remotes.
* The contract states "We reserve the right to change prices, packages, and programming at any time, including without limitation, during any term commitment to which you have agreed....Do not sign this Agreement if you did not receive both pages of this Agreement"
*"By signing this Agreement, you acknowledge and agree that you have received, read and understand and agree to be bound by all terms and conditions set forth in this Agreement, and that all such terms were disclosed to you prior to activation."
Verbal clarifications must have been carefully worded to create a misunderstanding on our part.