- Report: #1053661
Report - Rebuttal - Arbitrate
Complaint Review: dish network
dish network Scam, Bait and Switch, Misleading Customer Service, Internet
*Author of original report: To DanB
*UPDATE Employee: Service issues.
*Author of original report: How dish handled my issues
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Dish Network service was ordered based on a flyer promotion that included the hopper dvr, and America's everything plan for $29.99 a month. The techs came 7 days after order was made, that was 4 days after promised install by date, and installed the duo 625, vip222 recievers instead of the hopper/joey recievers. The techs said that the hopper recievers were not in thier work order, and to contact customer service. Customer service states that in order to get the hopper an extra $100 fee to install, a $200 one time fee to change "upgrade" to the hopper, and $10.00 a month for hopper plus $7.00/m for each joey would be made. I understand the monthly fees, but the upgrade/install fee? I ordered the hopper promotion, and expected the hopper, and pay $29.99/m for 12 months. Instead I received the 625, and pay $63/month!!! The 625 only connects to the internet via traditional phone line which means I can't access on demand, because I have cable internet no phone service. I have the best dvr that 2005 has to offer it connects to a phone line. The fees are double the price I was led to believe would be charged. They want $300 extra fees to "upgrade" to what was supposed to be installed. 3 months in deep dish, and might pay $300 to just cancell. It might be cheaper to cancell, and switch than to "upgrade", and stay. They say they have the most advanced programming package, but my reciever cannot connect to my router watch on de mand. I have contacted tech support through live chat in order to connect to my router, first chat stated I needed a wifi to usb adaptor, wrong the 625 usb can't connect to anything other than a hdd ($10 to activate feature), next chat I was told that I needed a phonex adaptor which connects to both a cat5 and cat3, wrong it doesn't. Today I was told by another rep that the 625 does not connect to the internet. This same day I have been told by another rep that it does connect, but only through phone. Every rep tells you something different. Buyer Beware, if you order dish the order you place, and the order you receive will be different. You will be charged to receive your original order. I suspect that they purpose ly do this in order to charge you into extra technician fees, and accessory sales. This is a very dishonest, malicous company will blatantly lie to you every time you contact them. I am unhappy with the service, I'm unhappy with the equipment, I'm unhappy with the spiked fees $63 for the past 3 months. I am convinced that you will be unhappy if you choose to sign a false contract that only the consumer has to abide by. I can get cable t.v. service with less cost, and less headaches.
This report was posted on Ripoff Report on 05/24/2013 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/dish-network/internet/dish-network-Scam-Bait-and-Switch-Misleading-Customer-Service-Internet-1053661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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