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  • Report: #856294

Complaint Review: Dish Network

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  • Submitted: Mon, March 19, 2012
  • Updated: Sat, March 02, 2013

  • Reported By: Amy — Rexburg Idaho United States of America
Dish Network
Palatine, Illinois United States of America

Dish Network Offered a $200 K-mart card for a 24 month agreement, did not telll me how to receive it, not refusing the offer. Palatine , Illinois

*Author of original report: Kmart code

*Consumer Comment: I have the same situation

*Author of original report: Thank you

*UPDATE Employee: Kmart Gift card

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I signed up with Dish network on January 20, 2012.  I had a reward offer  for a $200 gift card from Kmart if I signed up by January 31, 2012. I asked the representative how to use and if I qualified for it.  I was told that I qualified, but but I was not told how to get the reward that I qualified for. 

My Dish Network was installed on January 23rd.  My husband was home when the technician came and asked him how we could get our $200 Kmart card.  He didn't know.  I called dish back and still couldn't find out.  They thought it might be automatic. 

I called again around March 1st and was told that the reward had never been filed and I was offered free pay per view movies which I declined as I have had problems with pay per view before. 

I tried emailing the rewards center and received a form letter back that said that I had never put my code in for the K-mart card offer.  The email said that you couldn't reply to it. 

I called again today March 19th 2012 and was told that I had never put in for it.  I told the supervisor that I had tried repeatly to find out how to get my $200 K-mart card but no one had ever told me how.  I was offered $5 off for 12 months which wasn't even close to the $200 Kmart card that they had promised.  I was still trying ask to talk to his supervisor and was told that they were all in meeting.  Then, I was hung up on. 

This report was posted on Ripoff Report on 03/19/2012 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Palatine-Illinois-600055/Dish-Network-Offered-a-200-K-mart-card-for-a-24-month-agreement-did-not-telll-me-how-to-856294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Kmart code

AUTHOR: Amy - (United States of America)

Hi,
My code was  04KMRT 9630 RT
I hope this helps.
Amy
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#2 Consumer Comment

I have the same situation

AUTHOR: Jomary Rodriguez Rivera - (Puerto Rico)

I have the same situation with the gift card of kmart. The supervisor tell me that this offer do not exist. Do you have the promotion code? I want to compare your code with the mine. Apology mi english, i dont speak english so much.

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#3 Author of original report

Thank you

AUTHOR: Amy - (United States of America)

 Daniel replied to my emails in a very timely manner and was extremely helpful in resolving this matter.

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#4 UPDATE Employee

Kmart Gift card

AUTHOR: DanB@Dish Network - (USA)

Hello! This is Dan Busa with DISH Social Media. I apologize for the trouble you've had receiving your gift card. Please send me an email with your account number or phone number at: Daniel.Busa@DISH.com

Daniel Busa
DISH L.L.C.
Social Media
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