- Report: #1061044
Report - Rebuttal - Arbitrate
Complaint Review: Dish One
Dish One2601 N. Canyon Rd. Provo, Utah USA
Dish One Lied by withholding information to make a sale Provo Utah
*Consumer Comment: Dont Stereotype
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On Tuesday, June 18, 2013 Janice Wickerd from Dish One knocked on our door saying the company she worked for worked with DirecTV and that she wanted to upgrade our service. Undoubtedly she saw our DirecTV dish on the roof and said not one word about how she was signing us up as a new customer with Dish Network. One of the questions I asked, more than once, was would we be receiving the EXACT same channels and her reply was, "Yes."
Our appointment was for today, June 21, 2013. I called Dish Network directly after reading the document I was left with by Janice from Dish One, feeling like something wasn't right. They told me that they had me down for an installation as a new Dish customer and that they did not carry the channels I had SPECIFICALLY asked Janice about. I immediately told them to cancel the appointment.
Intentionally withholding information to get someone to do something you want is exactly the same as lying and that is what she did by calling it an "upgrade." Also telling us anything we wanted to hear, "You will keep the same channels," is blatant lying to make a sale. This person and apparently the company she represents care nothing for the consumer and do care about nothing more than stuffing their pockets. To think I let this person in my house once it started to rain just to be taken advantage of and lied to for a few dollars.
Dish Network will never have my business now. I know this is an independent company but they choose to work with these people and I want no part in it. If someone from Dish One comes knocking on your door I would not give them the time of day, if you're not already a Dish customer. They will say whatever they must to make you switch, even call it an "upgrade" to your existing service.
This report was posted on Ripoff Report on 06/21/2013 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-One/Provo-Utah-84604/Dish-One-Lied-by-withholding-information-to-make-a-sale-Provo-Utah-1061044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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