- Report: #1126777
Report - Rebuttal - Arbitrate
Complaint Review: Dish
Dish Network Early Termination Fees -- Insane Contract from Dish Denver Colorado
*UPDATE Employee: Your Post
*Consumer Suggestion: Another potential unpleasant surprise coming your way...
*General Comment: Contract....
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Early Termination Fees
Dish makes you pay an early termination fee if you cancel the service. They will claim that you have signed a 24 month contract, and make you pay $20 for each month remaining in your contract
Background: Ordering and Installing Dish
A few months ago, my wife ordered Dish Network. Previously, we had been with TWC, but since our contract was up, we decided to consider other options. After looking around, we decided that America's Top 200 package had most of the channels we like. For the price, it was better than what we got at Time Warner, so we decided to try it.
After placing the order, my wife scheduled a time for the installation. I was at work when the dish installer came, so I didn't sign any contracts even though the credit card used was in my name. The antenna, the hopper, the joeys: we got the whole 9 yards.
The Cancellation and Early Termination Fee
A few months later, I saw another offer from DirecTV that was cheaper. I told my wife to cancel Dish and to order DirecTv. I assumed that Dish would send someone to pick up the equipment and then we'd be done. But nothing of the sort! Dish tells my wife that there's an early termination fee of $20 per month for the remainder of the contract period -- in our case it would be 21 x $20. They call this an early termination fee.
After my wife got off the phone and told me what dish said, I called them back. I explained that it was my credit card and that there had been some sort of mistake. The agent told me that my wife had signed a contract. Apparently the technician had asked my wife to sign something ON HIS CELLPHONE that included the early termination fee.
How can Dish charge these expensive fees when the only signature is on a mobile phone?
This report was posted on Ripoff Report on 02/26/2014 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish/Denver-Colorado-80210/Dish-Network-Early-Termination-Fees-Insane-Contract-from-Dish-Denver-Colorado-1126777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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