• Report: #1115717

Complaint Review: Dish

  • Submitted: Wed, January 15, 2014
  • Updated: Wed, January 15, 2014

  • Reported By: apolonio51 — NEW BRAUNFELS Texas
Dish
Palatine, Illinois USA

Dish Misrepresentation and false promises Palatine Illinois

*General Comment: Contract....

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I used to have Direct TV for my cable company and ATT for my internet service with no problems, except that I thought I was paying too much.  I also had unlimited internet, since I go a lot on YouTube and also use Netflix and Amazon Prime.  Thinking I would save money, I switched to Dish network, and bundled my internet and cable services.  They came out and positioned two satellite dishes where they stood out like a sore thumb, so I asked the workmen if they could move one to the back of the house at no added charge.  They promised they would be back to move one satellite dish with a few days so I believed them and that they would not charge me. 

It turns out that no one came out and when I called to move the satellite to the back of the house, the workman that showed up said he would have to charge me about 50 dollars to move the sore thumb internet satellite, so I refused and told him what the other workman had promised.  They refused to honor this promise so I told them to leave them as they are.  Also, I found out after about two weeks of usage that my internet service had been reduced because under their plan, you have to pay extra when you run out of a certain amount of internet usage.  This was not explained to me and I was spoiled because ATT did not charge me extra for the amount I paid and I had unlimited internet usage  I had to pay Dish and extra 20 dollars to get more internet time and after a few days, I ran out again, so I need to go to their website and pay for more internet time at 10 dollars a whack!

Now, I have buyers remorse and find out that I will not be saving any money after all.  I miss Direct TV and ATT but it's too late and I have to wait two years under the contract, before I can leave Dish.  Dish was very nice when they were trying to sign me up but after they had me as a customer and I called their 800 number to get my internet cancelled, the lady was very cold and terse and told me they would  charge me 400 dollars plus, if they cancelled my internet, because now, she knew she had me over a barrel.  After two years, I will cancell my Dish and go back to Direct and ATT, because they were not honest with me.  Please do not sign up with Dish unless you want to keep paying extra for internet service and don't believe their workmen, because they will lie to you.  There is very little honor in today's companies.

 


This report was posted on Ripoff Report on 01/15/2014 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish/Palatine-Illinois-60094/Dish-Misrepresentation-and-false-promises-Palatine-Illinois-1115717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Contract....

AUTHOR: Tyg - ()

 You claim there is no HONOR in companies and I say that the consumer has taken it all. You NEVER believe what a SALES PERSON is telling you UNLESS they can back it up in writing. The terms and conditions of the contract that you have signed are the ONLY terms in which they have to abide by legally. A "promise", really...what are you 6?? How many times have you "promised" to do something and then flaked. A promise is just WORDS!!! Im sure if the ORIGINAL tech had come out to your house then HE would have been able to keep HIS promise. Which means he would have been screwing his own company over to honor that promise. And given the tone of your post, you appear to expect a bit of FREE. Well a NEW tech had to come out and that tech DID NOT make a promise to you. That tech HAS to charge you for the service call. So since YOU had to pay for it, you tell them to go away. Its ok so long as its FREE FOR YOU!! But once YOU had to pay up, you sent them packing. So you expect a lot of free that will get people fired.

Just saying that YOU speak of honor and yet YOU dont care who or what gets scre*** over so long as youre getting something for free.

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