We hired DMI movers to assist us in our move from CA to MI. There were 5/6 men that arrived in the morning in what appeared to be a 16' moving truck, clearly not big enough to move our garage full of boxes. The men were friendly and helpful, even turning in money they had found underneath the bed after they had moved it. They soon realized there wouldn't be enough room to close the trucks back door, & began getting sloppy and rough with our items. Finally around midnight they had everything moved and packed into the truck so tightly they had to strap furniture hanging out of the back of the truck because they couldn't close the loading door. They left soda bottles, moving debris including plastic wrap, tape and moving cloths littered all over the house in piles, spreading across the front yard into the street, and even spilling into the neighbors front yard. They left about 9 rolls of tape that weren't fully used, and 1 brand new roll of tape, which we were charged for. We had large/expensive items boxed properly for moving, which they took it upon themselves to re-box, increasing the number of boxes we were charged for.
A week later the delivery truck showed up, in a much larger truck than what was originally packed in CA. It was a semi-truck pulling a trailer, with 2 other customers items mixed in with ours, identified by colored tag numbers. This time there were only two men, a driver named Shawn and local temporary mover. As we went out to greet the driver, without introducing himself or his partner, he demanded a $3,000 blank check or blank money order, and if we did not comply he threatened to turn the truck around and drive our items back to CA. After 30 minutes of us trying to contact his boss, the driver sat in his truck, they finally settled that our charges were already paid in full. The drivers' poor attitude continued as they began unloading and unwrapping our furniture, and it immediately became clear at least half of our items were damaged or completely broken. A file box with important legal and tax documents was flooded with motor oil and coolant. When we asked the driver what had happened to the important documents, his response was "I don't know, it's your stuff."
After 3/4 calls complaining to the receptionists of his aggressive and rude attitude, it slightly improved. The boxes Shawn unloaded were sloppily thrown into the garage, spilling out into the driveway. His suggestion was to leave the boxes overnight until we could unpack them. We had prepaid to have our baby grand piano moved, which the delivery driver was not notified of, but assured us it would be moved at the companies expense. Finally as the movers came to the end of what was to be delivered, there were several items that belonged to other customers but were almost left with us. Due to the shortage of help they were here for at least 12 hours unloading and sorting through our items. 2 months after everything had been unpacked and documented, we filed a complaint and a claim complete with a full list of damaged and broken items, our personal concerns, and photo proof of damage. We spoke to several receptionists until we were put in to contact with the 'supervisor' Jonathan. He was immediately unresponsive, evasive, and shady.
We emailed and called numerous times seeking reimbursement for our damages, and after no further information or help from him, we asked to speak to his supervisor or owner. He evaded and ignored each request, and to this day we have not spoken to anyone above Jonathan. He promised to file an insurance claim and to hire piano movers to move our baby grand piano. He contacted local piano movers, which the payment info he provided did not go through. My piano sat in the garage on its side in 30 degree weather for a month until we took it upon ourselves to hire movers at our expense, totaling $900. After a month of being put off and our requests ignored, my daughter posted a negative review on Yelp! regarding the treatment of items, the delivery driver, and the supervisor Jonathan. It didn't take long for Jonathan to come across the review and personally called my daughter to discuss it. He attempted to negotiate with her and after she refused to take down the review, he threatened if she did not take the review down he was not going to help or reimburse us in any way. The review was never taken down, and three months later we have received no proof a claim has been submitted, no reimbursement, and have rarely been in contact with Jonathan. He argues we have not sent enough proof to support the need for an insurance claim, and has offered a $900.00 check as settlement, which would only cover the price for the piano movers. We denied the offer and are in the process of suing the company.
Do not, I repeat, DO NOT hire this moving company. Your items will be delivered in pieces, and they will stall any type of reimbursement or settlement until the 6 months have passed so you cannot file a claim.