• Report: #1061046

Complaint Review: DOBA

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  • Submitted: Fri, June 21, 2013
  • Updated: Fri, June 21, 2013

  • Reported By: Anna durham — Schenectady New York
DOBA
1530 North Technology Orem, Utah USA

DOBA Unauthorized Transaction Orem Utah

*General Comment: Success

*REBUTTAL Individual responds: Cancelling

*Author of original report: Spoke with DOBA Rep

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 I tried this company the first week of June. I was interested in their dropshipping program so I figured I would give them a try since I was given a 7 day free trial. I looked through their website and saw how overpriced everything was.There was no way that I was going to make money with this company. I also saw that they were trying to get me to buy their product which I had no intention of buying. All I saw was a bunch of pocket books and not much else. My niche is to cater to plus size women and hard to find shoes which I didn't find. I gave them a call that monday and spoke to one of the representatives. The fellow that I spoke to wasn't happy about me not being interested in their product and definitely wasn't happy about me cancelling before the 7 days were up. The CSR then gave me a number to call and cancel my order. The number he gave me was 877-321-3622. I waited 10 minutes with no response. I hung up. I tried again to call that number and again was put on hold for another 10 minutes.

On June 19 I checked my debit card and saw that DOBA had taken out 59.95 out of my account. I called the company and spoke to another representative and asked why did they take money out of my account? I was then switched to this a--hole jerk named Rob who then tried to tell me that since I didn't make the call they had a right to take the money. I let this jerk no that I was going to get my money and I would see to it that he get what's coming to them and hung up.

On June 20th, I called DOBA again and was switched to this jerk again. I asked him again what was they going to do about the money taken out of my account and he said that he wasn't going to do nothing since I didn't call them. I told him that I did and that I refuse to let him take my money and talk smack and that I would be contacting a legal representative concerning this issue. As I was hanging up the phone I could hear him yelling on the other end.

After I finish writing this report then the next step is to get in touch with the legal representatives regarding this case. I read through a lot of these reports and I see that this is an ongoing thing with these peoples.

They claim that they,ll give you your money back but that's a bunch of garbage. I'm glad that I only went for the trial. From what I read on these reports about DOBA they are a real piece of work.

 


This report was posted on Ripoff Report on 06/21/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/DOBA/Orem-Utah-84097/DOBA-Unauthorized-Transaction-Orem-Utah-1061046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Success

AUTHOR: Stormfury - ()

I got my refund within 3 days, a full refund.  Glad of it too, cause another friend of mine also signed up with the 14 day offer, and they charged her within 1 day.  She too got a full refund, but only after she went down to her bank and had the overage charges removed.  So her 14 "free trial" cost her $98, but after all the hassle she went thru it has cost her nothing but alot of work, sweat & traveling.

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#2 REBUTTAL Individual responds

Cancelling

AUTHOR: Stormfury - ()

Thank you for posting the phone # to cancel, I had originally called my "case worker" and left a msg.  When I called the # you posted, I was on hold maybe 2 min.  And was told my acct. is cancelled, then I told Tara that I expect to NOT be billed, and she said I was billed yesterday, that I signed up for their 7 day free-trial offer. 

I told her I started to sign up for a 7 day free-trial, but then I backed out and that's when their lil automated pop-up came up offering me 14 day free-trial which I accepted.  Here is a screen shot of that 14 day free-trial offer:  http://my.jetscreenshot.com/12944/20130830-8bdt-201kb  and I only signed up with them 7 days ago, so they didn't even honor their own 14 day free-trial offer.   Tara put me on hold for about 3 minutes and came back saying she got an OK from a superviser to refund me my $59.95, and that it should show up in my bank account in 2-3 days.  Now I sure hope they honor their word.

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#3 Author of original report

Spoke with DOBA Rep

AUTHOR: Anna durham - ()

I got a call from DOBA representative, Jeff. Jeff was very nice about the situation and let me know that my money would be on my account by 6/27/2013. He asked would I take down the complaint that I made and I said yes. So I'll see what happens from there.

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