- Report: #1056348
Report - Rebuttal - Arbitrate
Complaint Review: docusign
docusign221 Main Street suite1000 san francisco, California USA
docusign NO CUSTOMER SERVICE san francisco California
*Author of original report: Resolved
*Author of original report: Still Nothing
*Author of original report: Total Lie !!
*UPDATE Employee: Customer Support
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I signed up with docusign for my realty business related matters. I have been attempting to cancel my account for the past two months. I have tried emails and phone calls only to get no response to emails and not able to connect with a live person via the phone. Their customer service numbers leave you on hold forever, or leave a message and and someone will call back. Well they never call back and most of the time I am disconnected while attemping to wait.. I have been on hold for over 15 minutes and no one ever responds. They are continuing to deduct money from my checking account each month. Apparently this is their game to get you to enroll knowing you will never be able to cancel. This is internet robbery and fraud and they need to be stopped. I am also going to file complaints with several agencies to hopefully assist me with this matter. If you are thinking of joining them I urge you not to as they will never respond and continue to deduct their fees monthly no matter what. Companies such as this should not be allowed to conduct business.
This report was posted on Ripoff Report on 06/04/2013 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/docusign/san-francisco-California-94105/docusign-NO-CUSTOMER-SERVICE-san-francisco-California-1056348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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