Complaint Review: Doheny Pool Supplies - Kenosha Wisconsin
- Doheny Pool Supplies 6950 51st St Kenosha, Wisconsin USA
- Phone: 262-605-3757, 800-574-766
- Web: doheny.com
- Category: Pools & Saunas
Doheny Pool Supplies aka D.E.I. Warrany does not exist Kenosha Wisconsin
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First of all, Doheny Pool Supplies and D.E.I. are the same company at the same address. I bought a solar pool cover with an 8 year warranty from Doheny Pool. Per the warranty instsructions, I cut out a 10" x 12" piece of the cover to send in a sample to D.E.I. to show how it was deteriorating, surely not lasting any where near 8 years. The bubbles on the cover were popping and filling the pool with little clear bubble covers.
I got an email saying that my sample was "denied". When I called DEI they told me that: 1) the bubbles popping and falling off is not a warranty covered issue (per the DEI operator, the only covered issues are seams coming apart or the plastic on which the bubbles are fixed delaminates. None of this is mentioned on the web site for Doheny nor on their warranty card.); 2) the break down of the bubbles is due to over-chlorinating the pool (we keep our pool very low level of chlorine becasue we don't use it. We use the cover to keep evaporation down); 3) we should have washed the top and the bottom of the cover in soap and water (we did rinse the cover several times when it was on the pool and then when we took it off for the winter, we rinsed the top and bottom with clear water.( Their instructions say that "Water ad a soft brush are generally all that is required to remove heavier grim and algae from the cover", but it is not a warranty provision); 4) they asked me if I used the white opaque pollyehthlene protector they supply when you roll up the cover and leave it in the sun or place it in the shade. The only time we rolled up the cover was for the 5 months we had it in the garage over the winter months. In that section of the Instruction, it says "Delamination due to impropper exposure of the solar pool cover to direct sunlight (when off the pool) will result in voiding the enclosed warranty?" They told me that delamination is when the plastic that supports the bubbles comes apart or the seams split.
So they told me that there was no warranty coverage for my pool cover, but becasue I had had it for only a year under an 8 year warranty, they would give me a 20% reduction in the price of a new one (that is their offer for a seventh year failure per the warranty card, not a one year failure. Per the warranty card, the first and second year failures results in a "free replacement".
In my opinion, these people have an inferior product and they have no intenion of honoring their warranty.
This report was posted on Ripoff Report on 08/29/2015 05:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/doheny-pool-supplies/kenosha-wisconsin-53144/doheny-pool-supplies-aka-dei-warrany-does-not-exist-kenosha-wisconsin-1251755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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