• Report: #941704

Complaint Review: dolphin carpet & tile

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  • Submitted: Sat, September 15, 2012
  • Updated: Sat, September 15, 2012

  • Reported By: bethany — Key Largo Florida United States of America
dolphin carpet & tile
1471 west hillsboro blvd deerfield beach, Florida United States of America

dolphin carpet & tile very unprofessional, rude,and total lack of customer service deerfield beach, Florida

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The tile installer, Pablo, was very unprofessional and rude.  Our walls were ripped up when they unwillingly removed the base boards.  The painters took pictures of our walls because they were so mortified at the condition they had left our walls.  Everything had an inch of dust on it from NO cleanup whatsoever.  Our patio tiles were brown, but when they finished it was white from all the thin set and dust. 

No amount of cleaning will bring them back to their original color.  Also, when the refrigerator was connected back up to the water supply, it was leaking.  We could have had a flood from the ice maker connection leaking as no one was living in the unit at the time.  All that the installer could say was "It's not my job".  Also the tile and grout was not sealed.  The installer, Pablo, offered to do this job for us @ $.60 a square foot. 

Outrageous. We had to beg them to move the appliances off the porch, where they had put them, back into the house, as a hurricane was coming.   That was just our experience with the tile.  The carpet installation is a whole other story. The regional manager, Ron Shaffer, was very rude and unhelpful.  He actually hung up on me!!!   Never ever use this company for anything.

This report was posted on Ripoff Report on 09/15/2012 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/dolphin-carpet-tile/deerfield-beach-Florida-33442/dolphin-carpet-tile-very-unprofessional-rudeand-total-lack-of-customer-service-deerfi-941704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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