• Report: #761714

Complaint Review: domaintools.com

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  • Submitted: Sat, August 06, 2011
  • Updated: Sat, August 06, 2011

  • Reported By: Gavin — Toronto Ontario Canada
domaintools.com
Seattle, Washington United States of America

domaintools.com Domain Tools -- Free Trial turns to Paid Membership With No Option to Cancel Seattle, Washington

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I signed up for a free account. Even today -- many weeks later -- my Domain Tools accounts Membership Price says "FREE".

It was a 10 day trial, and I when I tried to Cancel it, could not find any cancel buttons or links.  After several minutes, I gave up, and never thought of it again.  Until I saw 2 paypal charges 3 months later for $49 each!!  On my Paypal it indicated I could contact billing@nameintel.com.  I chose to deal with Paypal directly, and they got a refund.

Never-the-less, this is a clearly an illegal case of fraud.  I can still log in to my www.domaintools.com account today, and it still says "Membership Price: FREE" and there is still no discernible way to cancel my membership.  Yet every 18th of the month since joining, I get billed $49!

Google searches indicate this is a scam.  In fact, that is how I found Ripoff Report. [continued below]....
.....

It is easy to imagine people not checking their Paypal account (or Credit Card) records and having hundreds or even thousands of dollars withdrawn without them realizing it.  (You need a credit card or Paypal for a Trial Membership.)  With thousands of people attracted to a Trial Membership, I am sure this scam is raking in tens of thousands if not millions.

www.domaintools.com contact info is in Seattle, Washington, and www.nameintel.com is in Los Angeles, California.

This report was posted on Ripoff Report on 08/06/2011 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/domaintoolscom/Seattle-Washington-/domaintoolscom-Domain-Tools-Free-Trial-turns-to-Paid-Membership-With-No-Option-to-Canc-761714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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