- Report: #1114614
Report - Rebuttal - Arbitrate
Complaint Review: Done Right Automotive
Done Right Automotive3107 Newport Hwy, Sevierville Sevierville, Tennessee USA
Done Right Automotive Rick Dunn, Done Right Auto LIAR, THIEF, STEALS FROM INNOCENT VICTIMS Sevierville Tennessee
*Consumer Comment: Yeah, Rick screwed me too...
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2002 Honda Civic was overheating on Christmas vacation in Sevierville. Brought it to Done Right Automotive the next day. Total charges were $850 for radiator flush and two new "sensors". Only took cash, had to find a bank open on 12/23 at 4:30 pm or he said we couldn't pick up the car until Friday (this was a Monday). He said he told us he only took cash but I don't remember him ever saying that or it would have raised red flags in the beginning. Finally found a bank still open before Christmas holiday where I could withdraw cash from my credit card and paid him the $850 just to get the car back. he assured that the overheating problem was fixed and the car was good for the 9 hour drive home. 1.5 hours into the drive home car overheated. Overheated the entire way home after stopping at several auto parts stores where the managers noticed the radiator reservoir cap missing, which causes overheating. They all (four different places on the way home) tried to fit a cap and tried to help us get home but in the end we realized only genunie Honda cap would fix the problem. After staying in a motel on the way home ($300 extra expenses) we finally found a Honda dealership open and got the $7.83 cap and the whole overheating problem was solved. This guy caused us to lose $1150 and ruined our Christmas vacation. Too bad my husband and father of my daughter whose car it was couldn't be there to help us avoid this creepy man that took advantage of innocent females on a trip to get over grief of losing their father. This guy needs to be shut down and put in jail. This guy, Rick Dunn, even admitted he saw the cap was missing but didn't replace it or think it was necessary.
This report was posted on Ripoff Report on 01/10/2014 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Done-Right-Automotive-/Sevierville-Tennessee-37876/Done-Right-Automotive-Rick-Dunn-Done-Right-Auto-LIAR-THIEF-STEALS-FROM-INNOCENT-VICTI-1114614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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