- Report: #1115235
Report - Rebuttal - Arbitrate
Complaint Review: Done RIght Automotive
Done RIght Automotive1421 Winfield Dunn Parkway Sevierville, Tennessee USA
Done RIght Automotive RickDave Not Ethical/Deceptive Practices/Misleading/Outright Liars Sevierville Tennessee
*Author of original report: Wow You Missed Your Calling
*Consumer Comment: My experience at Done Right Auto
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Approximately 4 months ago, I took my truck into Done Right Automotive for a blown wheel assembly. I left it and went to get something to eat and when I came back, Rick took my husband out to the shop and showed him that the ball joints on the passenger side were in serious need of repair. We agreed to have him not only replace the lower one but also the upper and lower on both sides. When I was ready to pay the bill, he said cash only. I said I am a local and he said too bad cash only. I informed him f he wanted to get paid he would take a check. Aprroximately 1200 dollars later we left. Last Friday, the upper ball joint broke!!!!! We had it towed back to Done Right and did not hear a peep Friday. Monday at 1 my husband called again and left a message. He then called the othe Sevierville location and no one answered there either. Finally Dave called back and said it would cost us $250. Really!!!!! Not again!!!! Dave informed my husband that it was our responsibility to pay for it. They fixed it 4 months ago. He refused to honor their work. We called a tow truck and showed up to get the truck and both tires were off. When my husband told him we were there for the truck the 1 guy there looked surprised. He flat out refused to put the tires back on the truck, but did graciously roll them underneath the truck The tow truck driver put the tires back on and we took it to another repair place, who by the way, was not surprised. Not only did Done Right take the busted ball joint out, the "worker" there woudl not show it to us. Now I also have a broken brake line which Done Right did not tell me about. It is our feeling, the ball joint was never repalced. They jhust don't break off like that in normal driving. Both tow truck drivers discouraged us from taking out cars there!!!! These guys are JOKES. Somebody is going to get seriously hurt with the way they bait and switch parts on cars. I live here and will tell everyone I see about how you run your business. No legitimate business owner deals in just cash, You don't take credit/debit cards beacuse either you are cheap or can't get approved. I get the bad check stuff as I own a business.Not taking plastic huge RED FLAG! You are a disgrace to ur community and a bottom feeder. If you have dealt with this guy, I am sorry. I have already reported him to all the authorities and will place him on every review site I can find. No one should have to be fleeced by this buiness and he continues to grow!!!!
This report was posted on Ripoff Report on 01/13/2014 05:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Done-RIght-Automotive/Sevierville-Tennessee-37876/Done-RIght-Automotive-RickDave-Not-EthicalDeceptive-PracticesMisleadingOutright-Liars-1115235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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