• Report: #1009089

Complaint Review: dothan motor company

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  • Submitted: Tue, February 05, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: Chris — dothan Alabama United States of America
dothan motor company
dothan, Alabama United States of America

dothan motor company Dmc do not buy car from DMC dothan, Alabama

*UPDATE Employee: Update

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Do not buy car from DMC got a car from them same day quit working took about a week to get car started....two months later car randomly went start then car wont start at all...took it to Dmc service center took 5 days before they even looked at it..then they charge me 500$ to fix a fuel.injector get home my car wont even crank back up..so within 4 months I had my car towed 4 times they wouldn't give me no rental car so imagine no car and they are hassling me over payment for a car that does not even work

This report was posted on Ripoff Report on 02/05/2013 09:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/dothan-motor-company/dothan-Alabama-36301/dothan-motor-company-Dmc-do-not-buy-car-from-DMC-dothan-Alabama-1009089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Update

AUTHOR: DMC SERVICE - (United States of America)

The individual making this report has not given all of the pertinent information on this complaint.
There are certain guidelines in place which are required in order to help provide our customers with a loaner vehicle, in consideration of privacy, I will not disclose what the customer did not have which is a part of his contract.  The consumer did have an issue with the fuel pump, which was not covered under the warranty which came with the car.
However, we financed the repair for the customer at a 0% interest rate with a small downpayment.
We understand that things can happen to a used car that is nothing that we as a company or the customer can see coming. Mechanical items such as an automobile break all the time, by offering the service of financing a repair on our cars interest free, we help the customer in a way that most can and will not do.
The car also had a seperate issue that the customer had not complained about and had not shown itself until after the repairs were made to the fuel pump. The towing he complained about was paid by warranty. The car was looked at immediately upon return to the shop and repairs were made immediately, the only item waiting for delivery is a relay to be in this week and the customer was offered to come pick up a loaner car with proof of proper documentation and has not picked it up.
I will follow up on this complaint when the car is picked up by the customer and give a final report.

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