- Report: #1131349
Report - Rebuttal - Arbitrate
Complaint Review: Dotty's
Dotty's4350 North Las Vegas Blvd. Las Vegas, Nevada USA
Dotty's Dotty's Casino #6 Employee Kicks Out the Crippled on Christmas Eve and 86's couple for filing BBB complaint in Las Vegas Nevada
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On December 24, 2013, my domestic partner was at the Dotty's casino on Las Vegas Blvd. and Craig Road. He had been in a motorcycle crash and in a wheel chair. He and I were both frequent patrons at the establishment (speding $1000's of dollars there over the course of the year) so he went inside out of the cold to wait for his ride to pick him up for work. When he ran out of money, sitting there quietly, the barmaid, a woman named Madeline (who is the slowest and rudest server they employ) told him he had to get out. He did not do anything to anyone and was not even sitting at the machines. He told her he was waiting on his ride and she told him he had to leave right then and proceeded to hold the door open so he could push himself out in his wheelchair. He was outraged and we both contacted their customer complaint voicemail number to report the incident.
Weeks and months went by with absolutely no response from Dotty's. We avoided interaction with the inept employee by going there only at night. I filed a complaint against them with the Better Business Bureau because we never received an acknowledgement of the calls we put in asking them to address this issue. Their response to the BBB was that surveillence footage does not verify claim, or something. The BBB closed the case.
Then, 2 months later, we went to Dotty's to cash our free play coupons they sent to us in the mail (as a reward for wasting all of our money there every month) and were told that we were 86-ed from all locations. The clerk offered no explanation as to why and refused to cash our coupons. Mine was for $16.00 and I count that as my cigarette money each week. We were told that if we came back, the police were going to be called. We did nothing wrong!
I called the voicemail line, again, to ask that they correct this obvious error (as we are excellent patrons), and again I received no response. I did, however, have a voicemail from a Blocked Number from an unknown male stating that I was 86-ed from Dotty's for making false reports and that the police will trespass me if I am on the property. He left no name, no phone number, and no appeals process of this ridiculous action. I attempted to file another BBB claim based on retaliation for making a (true) report, but have not heard a thing back from them now either. I liked going to Dotty's to buy cigarettes, get a drink, and play the machines. The other options in my neighborhood are terrible.
I suppose the lesson is: Don't complain about discrimination against the disabled on Christmas Eve at Dotty's #6 because 2 months down the road they will refuse to cash your free play, 86 you from all of their establishments, and threaten to call the police on you for submitting a complaint previously closed by the BBB.
This report was posted on Ripoff Report on 03/17/2014 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dottys/Las-Vegas-Nevada-89115/Dottys-Dottys-Casino-6-Employee-Kicks-Out-the-Crippled-on-Christmas-Eve-and-86s-coupl-1131349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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