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Report: #1340664

Complaint Review: Double Power Technology, Inc. - Ontario California

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  • Reported By: Kerry — Buffalo Alabama USA
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  • Double Power Technology, Inc. 1941 S. Vineyard Ave. Unit 6 Ontario, California USA

Double Power Technology, Inc. Digital Age Technologies Lies About Warranty Service, Steals Money for Labor Costs Ontario California

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Purchased a TGH 1051 tablet in April. After less than 6 months the battery no longer took a charge. Was advised by their customer service department to shop the unit to Double Power Technology for repairs and included the required $35 money order for labor costs. Was advised by customer service that the unit would be shipped back after 14 business days. After three weeks, I was advised by customer service that the unit was still in "processing" and to call back in a week. After several weeks of calling for an updated status, I was told that the unit was scheduled to be shipped in a couple days and to call back for the tracking number. After three more weeks of waiting for the tracking number, I was advised today that Double Power was still making a determination on the repair status. It has been over 7 weeks since they received the unit for repair, the USPS confirms the money order has been cashed, and now I'm being told we are back to square one in terms of the unit being repaired. The company has lied about it's expressed warranties, cashed my money order without performance, and shows no indication of doing so to this point, other than to have their third party customer service contractor continue to "escalate" the issue. This is nothing more than a scam. 

This report was posted on Ripoff Report on 11/30/2016 01:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/double-power-technology-inc/ontario-california-91761/double-power-technology-inc-digital-age-technologies-lies-about-warranty-service-steal-1340664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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