- Report: #1121629
Report - Rebuttal - Arbitrate
Complaint Review: DoubleTree by Hilton Binghamton
DoubleTree by Hilton Binghamton225 Water St Binghamton, New York USA
DoubleTree by Hilton Binghamton DoubleTree Binghamton worries more about Bonuses than Guests Binghamton New York
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The General Manager at DoubleTree by Hilton Binghamton definitely cares more about getting his bonus more than the guests. As an employee who worked there with a very clean file and had promotions, raises and good reviews, who got fired after requesting clean linens for guests, this was made very clear.
Housekeepers, who still are employed at this hotel, do not have enough linens to do their job. Laundry can not turn over what is needed for the next day, and in turn housekeepers secretly leave soiled linens on beds and remake the beds so the housekeeping inspectors cant tell. Pictures tell a thousand words...
As Executive housekeeper, Many times we caught this and wrote the individual up and changed the sheets. While doing so, the general manager was made very aware of what was happening. He flat out refused to buy the hilton linens until after the new year, stating "an unexpected bill" came up. [continued below]....
After giving the GM the inventory requested with pricing for the needed linens, the GM then refused to answer several emails asking if they could be purchased and always said he was "busy" and could not meet to discuss. In a final attempt to recieve what was not only needed, but required by Hilton, this is the email that was sent and the owners facilities manager was attached... (names will be removed)
The response from the Facilities Manager was positive. Commending the attempt to get what we needed done. 2 minutes later however, was fired by the General Manager with no reason given and papers sent to home simply said "discharge"
Retaliation? I think so...
This report was posted on Ripoff Report on 02/06/2014 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/DoubleTree-by-Hilton-Binghamton/Binghamton-New-York-13901/DoubleTree-by-Hilton-Binghamton-DoubleTree-Binghamton-worries-more-about-Bonuses-than-Gue-1121629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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