- Report: #1117557
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Cellular
Dr. Cellular10998 North Freeway Houston, Texas USA
Dr. Cellular Unlimited Cellular They broke my phone, lost parts and refused to give me a refund or replace my device Houston Texas
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I brought my iPhone 5 into Dr. Cellular for a front screen replacement. They told me that I needed a whole new LCD. The cost of a new LCD was $299 plus tax so I paid it. even though it was $150 at the apple store I stayed because I was running out of time and leaving town.
I soon find out that they did not infact replace the LCD, all they did was a glass repair. The glass ended up falling out and they refused to refund me or provide me with a accurate replacement or proper repair. I just want a full refund on the money paid.
I took it to another store around home and they fixed it. they said they used the worse quality parts they have ever seen and matched that with the worst possible repair they have ever seen. on top of that, the techs are all hispanic, none look professional and possible illegal. not sure why i even trusted my device. here.
This report was posted on Ripoff Report on 01/22/2014 08:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dr-Cellular/Houston-Texas-77060/Dr-Cellular-Unlimited-Cellular-They-broke-my-phone-lost-parts-and-refused-to-give-me-a-1117557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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