I met with Dr. Kanoff in March of 2003 as a new patient. He examined my eyes and informed me that I need new a new eyeglass lense prescription. He examined my current lenses and explained that the new perscription would be a very slight change and therefore I would not notice a change when wearing the new glasses. I agreed to have the glasses made.
I met with the optician in his office and she assisted me with picking a new frame to go with my new lenses which were suppose to be progressive bifocal lenses. I made a payment by check in the amount of $145.00 at the time the lenses were ordered and upon reciept of the new glasses I paid the balance which was an additional $145.00. I began wearing my new glasses immediately. Not noticing any significant change I continued to wear the glasses on a daily basis.
Then, on May 27th I met with a new opthamologist Dr. Trezza who asked to see my glasses after doing a complete examination of my eyes. He took the glasses and upon returning he told me that the glasses did not have a bifocal lense. In fact the lab cut the entire bifocal portion off when sizing the lenses to fit the frame. I called Dr. Kanoff's office on 5/28 and explained the situation. I then had an actual appointment with Dr. Kanoff on 6/1/04 only to find out that he would not have my lenses made over. I had no way of knowing that the lenses were wrong until meeting with the new optometrist.
I would have contacted his office immediatley if there was a problem with the new glasses. Dr. Kanoff said I waited too long and therefore the problem was out of his hands. His optician said she probably didn't check the glasses to make sure they were made to the proper prescription and that because of the amount of time which past, they could not have their lab re-do my lenses.
I am therefore, contacting you to try and this situation resolved. My next step is to file a small claims lawsuit against Dr. Kanoff for not providing the product I thought I was originally purchasing. Please help!
Rockaway, New Jersey