- Report: #1028443
Report - Rebuttal - Arbitrate
Complaint Review: Dr. Gabriel Chiu, Beverly Hills Plastic Surgery, BHPS Spa | Ripoff Report Verified™…businesses you can trust. Classic modern Chanel-inspired, facility is comprised of sensational SkinCeuticals lounge, private VIP reception, and luxurious state-of-the-art consultative treatment rooms. Offering full-spectrum beauty treatments from customized facials to mommy makeover procedures.
Dr. Gabriel Chiu and Christine Chiu9454 Wilshire Boulevard Beverly Hills, California United States of America
Beverly Hills Plastic Surgery, Dr. Gabriel Chiu REVIEW: Beverly Hills Plastic Surgery clients can feel confident in the quality of patient care and surgical results. Beverly Hills Plastic Surgery's goal to customize customer's entire treatment, and make a life-changing experience at Beverly Hills Plastic Surgery a positive, relaxing, exciting experience. Spa treatments: Facials & Microdermabrasion, Peels, Injectables & Fillers, Laser Treatments, Specialty Treatments, and Spa Policies. Beverly Hills Plastic Surgery dedicated to client satisfaction, exceptional client experiences, & safety. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Beverly Hills CA
*UPDATE: Dr. Gabriel Chiu, Beverly Hills Plastic Surgery recognized by Ripoff Report Verified™ as a safe and trusted business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Beverly Hills Plastic Surgery for its commitment to excellence in customer service.
Ripoff Report’s discussions with BHPS have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. BHPS listens carefully to client concerns and encourages open communications throughout patient’s surgical and non-surgical experiences.
Dr. Chiu informs us that his passion is to transform people lives for the better. He was blessed with surgical skills and an eye for aesthetics, and looks forward to changing lives for the better each day. [continued below]....
Beverly Hills Plastic Surgery / Statement from the owner:
"I wake up each morning feeling blessed to be able to help others through the talents and skills God has given me. Aesthetic surgery is my passion. I love that I am able to make a difference in patients’ lives. Helping a patient feel better about him or herself, bringing out a patient’s inner beauty, and giving patients self-confidence are what motivate me to continue to do what I do. The happiness and smiles of my patients fuel my drive. I am committed to providing a safe and enjoyable environment for patients, as well as to delivering the unparalleled surgical results they expect. I hold myself to the highest standards in providing excellence in patient care, in always listening to and respecting patient’s needs and to living life as an upstanding human being. I am first a doctor, then a surgeon. I care immensely about each and every patient, and am always available for my patients.”
STATED IMPROVEMENTS FROM BHPS.
Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. They are willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
“We have an open door policy, and encourage frequent and open communications. We value our patients’ feedback and are grateful for the thousands of positive reviews on patient experience at our practice, and happiness with surgical results. We frequently interact with our patients post-surgically and diligently monitor patient recovery process. Because of our attention to patient care and needs, we have been voted Best of Spa in LA, Top Plastic Surgeon in LA, and awarded with Patients’ Choice Award for the 5 year in a row. We are humbled by such recognitions, and strive to continue to be the gold standard in plastic surgery.”
“We have one of the most frequent post-operative, follow up schedules in the plastic surgery community. The doctor sees all patients himself for numerous follow up appointments. We also are known to be extremely accessible. Patients have the doctor’s cell phone number, home number, direct line at office, in addition to patient care coordinators’ direct lines and cell phone numbers.”
Testimonials from physicians who have worked with Dr. Chiu and Beverly Hills Plastic Surgery:
"I have known Dr. Chiu for more than 10 years, and from 2003 to 2005 we worked for the same specialty group. During this time, I personally observed his clinical and surgical skills. He is highly respected by our peers and patients for his technical and artistic ability. He also has a deep respect for our surgical practice. He often attends meetings, above and beyond what is needed for CME requirements, in order to stay abreast with the latest changes in our profession. Although we no longer work for the same surgical group, I still maintain a robust academic relationship with him, and we consult each other for suggestions and advice on different topics involving plastic surgery. He has proven himself to be an outstanding and caring surgeon, and I recommend him to you without reservation.” – Dr. Howard Hu, plastic surgeon
“I have known him for 9 years and have worked with him for 4. I have worked with him in the operating room as well as in patient care. I have found him to be of superior knowledge in his field of plastic surgery. He is excellent in the operating room where his technique is wonderful and his care of patients superb. Lastly, he is wonderful with his patients, who love him.” – Dr. Richard Hodnett, plastic surgeon
“His clinical acumen and bedside manners are admirable. He has proven to be an excellent source of information and I frequently find myself adopting his recommendations. Judging by the number of his referrals, his treatment plans more than satisfy his patients’ needs. His surgical habits are as meticulous as one would hope for. He organizes a sound surgical plan but his the flexibility to adjust to any situation that may arise. He is efficient with his time, yet is artistic to his patients’ individual needs. He has always shown himself to be ethically responsible and upstanding. He cares very much for his patients. I have always known him to look out for his patients’ welfare and health above any personal gain. He exemplifies the spirit of professionalism and care. I am proud to call him a colleague and recommend him to you without reservation.” – Dr. Paymon Simoni, plastic surgeon
“He is an excellent surgeon and physician. He is one of the most meticulous surgeons I have ever worked with, and is well-respected by his medical peers, nurses, and operating room personnel who have had the pleasure of working with or for him. His attentiveness, skill, professional integrity, and patient care is commendable and consistent throughout the entire surgery process and I will continue to recommend my patients, friends, and family to him without reservation.” – Dr. Paul Nassif, facial plastic surgeon
The information provided in this report below is based on comments made by Christine Chiu during an on-site inspection held by a third party verification company with no biases toward Beverly Hills Plastic Surgery, Inc.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
In order to provide great customer care for patients, Beverly Hills Plastic Surgery offers customer service that is provided by Client Services Coordinators who are specifically assigned to each patient for the entirety of their relationship with the office. Christine Chiu stated that, “All aspects of the anonymous complaint made against us appear to be unfounded, false, and without merit.”
Their Client Services Coordinators consult individuals about their pretreatment process and are also responsible for following up with clients after treatment to ensure that the clients’ healing continues as expected.
After complaints were made about them on Ripoff Report, their office staff still continues to provide excellent service to each and every customer and client.
When asked to describe their standard practices for resolving customer complaints Mrs. Chiu explained, “Each client is provided with the office phone, mobile phone, and home phone number for their surgeon, as well as for their Client Services Coordinator. Any issues are addressed immediately and if immediate action is not possible, then the issues are addressed as soon as reasonably possible at the client’s 100% convenience. For example, if a client sends a text message or calls at 1:00 am the surgeon and the Client Services Coordinator will both respond within a few minutes, if not sooner.”
Their process for advising treatment plans for patients is a one-on-one process handled by the surgeon, as well as the Client Services Coordinator.
Beverly Hills Plastic Surgery, Inc. maintains that complaints made about them on Ripoff Report are false. For example, one of the anonymous complaints stated that the client was happy to know the office could remain in business because of the other surgeons in the practice. However, they only have one physician/surgeon in their office.
During the onsite interview Mrs. Chiu was asked about a complaint that was made by a patient that did not feel as though they received accurate and complete consultation before and after treatments: “The anonymous complaint is based on vague and untrue information which does not reflect the experience of any patient ever seen by our office.
With over 15,000 successful procedures performed on just as many clients, there have only been complaints by less than 1/10th of 1%, which is effectively less than 10 patients in the very long history of the office’s practice. In each one of those cases, the office bent over backwards to make sure that any and all issues were eventually resolved to the final satisfaction of those clients.”
All patients are advised accordingly in an open, honest and ethical manner, especially when handling a situation where a client is looking for a procedure to be done that, in the physician’s professional opinion, is not an area of concern for their current state.
Their company has taken the filing of this apparently false complaint as a real “gut punch.” Customer service has always been their top priority and it remains so at this time as they move forward.
Testimonials from REAL patients of Beverly Hills Plastic Surgery:
Dr. Gabriel Chiu, Beverly Hills Plastic Surgery website to see handwritten copies of testimonials.
"I went to him for a consultation to discuss my right hip area and was very impressed with him. He is very professional and courteous. I never felt uncomfortable or rushed in anyway. He took the time to answer all my questions and concerns. I will be referring all my friends and family to him."
"Words cannot describe how amazing my whole experience with him has been. I couldn’t be more satisfied with the treatment I received by him and his staff. Keep up the terrific work and I’ll be sure to keep telling everyone I know to come see you!"
"I am so thankful to have found such a fabulous surgeon! Thank you for making everything so simple and always making me feel comfortable. Take care. "
"When I first met him for my consultation I had many concerns and was a little intimidated by the whole surgery process. After talking with him however I became less anxious and was given a lot of information I needed. I’m so glad I went to him. I love my results my breasts are perfectly proportional to my body. Thanks for your advice!"
"He is a great doctor and treats you more like a friend than a patient. He is so honest and caring. All my questions were answered and I never felt like any question was less important than the other. I will be recommending him to anyone I know who is interested in plastic surgery."
"He did my tummy tuck and I would highly recommend him for any cosmetic procedure. Him and his staff are amazing and make the entire experience as comfortable as possible. I love my results and couldn’t be happier!"
"He is a true artist I am so happy to be one of his masterpieces!"
"After hearing so many plastic surgery nightmares I was very hesitant to go into my consultation. I had done lots of research on doctors and looked at many before and after galleries at home. His work really stood out the most to me and I decided to go see him. I was still a little nervous but after talking with him all my fears were taken away. The way he talks about everything is so informative and honest. He doesn’t give you unrealistic expectations and helps you understand exactly what you need to know is best for you. I was worried about my recovery and if I would be able to take care of my kids after. My recovery went better than I thought and I had very little pain. Everything turned out so good thank you!"
"After having four children I never thought I would be happy with the way I looked ever again! After meeting with him I regained hope of feeling beautiful again. He talked with me about all my options and gave me all the information I needed. My husband and I agreed with everything he proposed and my results turned out amazing! I can’t believe how great I look! My husband is very happy also mostly because I am so happy. Thank you so much!"
BHPS recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation BHPS has made organizational improvements allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with the owner, management team, staff, and current and past patients, Ripoff Report is convinced that BHPS is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
-------------------------------------------------------------- NOW TO THE ORIGINAL REPORT THAT WAS FILED
Dr. Gabriel Chiu and Christine Chiu Dr. Chiu Dr. Gabriel Chiu 's Malpractice and Gross Negligence - Lawsuit - Christine Chiu Beverly Hills, California
Dr. Gabriel Chiu Dr. Chiu s Malpractice and Gross Negligence - Lawsuit Christine Chiu
The scope of extensive damages that Dr. Gabriel Chiu did, by his negligent work, is what doctors get sued for and what closes down their offices. I could shut down their entire office with one lawsuit due to how grossly negligent Dr. Chiu was in my case and all the physical and emotional damage he caused. I cant even begin to explain what this uncaring and dangerous doctor has put me through. If I share all the details, and what Dr. Chiu did and what damages he caused and what happened to me as a result of his negligence, everyone would be so shocked and disgusted by Dr. Chius gross negligence that they wouldnt go near their dangerous and Godforsaken office.
Dr. Gabriel Chiu, very negligently, performed and prescribed completely unnecessary and dangerous procedures and products that caused extensive damages. Dr. Chiu assured me that everything was gentle and safe, which only proved how uneducated, reckless and uninformed he really is. Everything that he did was completely unnecessary and only caused extensive harm. He did not do even one thing right. He only caused harm. In addition to hurting me physically, he has put me through so much emotional distress by his gross negligence, all due to his lack of attention, education, care and skill.
I should have paid attention and seen it as a clue when I saw how unsanitory he was. I should have also checked his degree and the low-rated and poor quality school that he has attended, instead of looking at his Beverly Hills office. If Dr. Chiu and his greedy wife put a fraction of the effort they put in their office dcor towards actually caring for their patients safety and Dr. Chius knowledge and education, this gross negligence would not have happened.
Every doctor that heard and saw how Dr. Chiu did these numerous and major mistakes (and charging so much money for it) just shook their head in disgust as they could not comprehend how any plastic surgeon, let alone a plastic surgeon in Beverly Hills, can be so grossly negligent, uneducated and cause so much damage to their own patient, especially a young person. No wonder that so many people work for him and bring in their own clients. A negligent and unwise doctor like Dr. Gabriel Chiu would not be able to run an office all on his own.
His very greedy and unfair wife, Christine Chiu, only cares about money and protecting her incompetent husbands reputation. Christine Chiu is even more heartless than her husband and proved, by her unprofessional, aggressive and rude behavior that all she cares about was for nobody to find out about her husbands negligence. She had absolutely no care or compassion about how her negligent and incompetent husband actually harmed me. If anyone saw how unfairly and gross she acted, and how her husband harms patients so negligently, they would not go near this office or even be friends with these Godless people. Its so disgusting that Christine Chiu is so heartless and has absolutely no concern about how her negligent husband harms patients. She is so clueless that she doesnt have the capacity to understand that any type of harm that her negligent husband does to anyone that walks into their office will go back to them multiplied. She's so ignorant that she actually thinks her and her husband can get away with doing harm to patients.
Christine Chius lack of compassion and extreme audacity about Dr. Chius malpractice and negligence only shows how disgustingly unjust and audacious she really is. Instead of thinking and caring about the type of pain and damage that her terrible and reckless husband has caused a patient, and how he has harmed and affected them physically and emotionally, she is only concerned about pathetically attempting to intimidate patients by her childish and desperate behavior and trying to make sure that people dont find out about Dr. Gabriel Chius ridiculous negligence and malpractice and that nobody files a malpractice lawsuit against them. Little does she know that she cant do anything about that when her husband has been so grossly negligent.
Christine Chiu is also too ignorant and blind to see that there is a bigger court that God runs and one day, someone is going to harm them even worse than what Dr. Chiu did to me. And at that time, both Gabriel and Christine Chiu will know what justice really is and that they shouldnt harm their patients. They seem to think theyre untouchable, but they will pay for every bit of pain and harm theyve caused. They dont know that God is a just God and Dr. Chiu and his family will pay for every single mistake and damage that he did in my case and for every bit of tear, pain and harm that he has caused by his gross negligence. They will also pay for Christine Chius disgusting and ridiculous audacity and lack of any care or compassion.
They pathetically try so hard to make themselves appear as such professionals and put a bunch of glorified reviews on their homepage to fool patients and write fake online reviews to cover up for all the bad reviews that they so desperately try to delete. Just do a good Google search to find out more about how terribly negligent Dr. Gabriel Chiu really is.
Gabriel and Christine Chiu are a good match. They are both Godless and heartless people who only care about making money and have no concern about how their negligence affects and hurts someone. I don't know how either of them can sleep at night after doing such physical and emotional harm to someone. Both Gabriel and Christine Chiu will pay for every tear, pain and harm they have caused. They won't get away with even one tear shed or any issues caused by Dr. Gabriel Chiu's gross negligence.
This report was posted on Ripoff Report on 03/13/2013 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/dr-gabriel-chiu-bhps-spa-beverly-hills-plastic-surgery-reconstructive-and-plastic-surgery-bhps-bever-1028443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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