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Report: #636950

Complaint Review: D.R. Horton - Greenwood Village Colorado

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  • Reported By: William — Parker Colorado United States of America
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  • D.R. Horton 7600 E. Orchard Road, Ste 350-S Greenwood Village, Colorado United States of America

D.R. Horton Breach of Sales Contract & Failure to Repair Poor Workmanship Greenwood Village, Colorado

*Consumer Comment: D R Horton warranty is a myth

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We purchased a home from D.R. Horton in February of 2006. When we signed the purchase contract, a 5 ton A/C unit was to be installed, per the contract. During the first year in the house, it was found that a 3 ton A/C unit was actually installed. The purchase price was $5,000 for the contracted 5 ton unit. It was determined by D.R. Horton that there is approximately a $500 difference in the cost of a 3 ton and 5 ton unit. Since it was uncovered that D.R. Horton breached their contract, weve been attempting to recover either the $500 difference that we wouldnt have paid, or to have the 5 ton unit installed that we contracted for originally.



Also, during this time, weve been dealing with several rooms that do not retain heat and maintain a comfortable temperature during the summer and winter months. Mountain Air, the company that installed the HVAC system came out and went far beyond their responsibility by installing dampers and an active return in an isolated room. While this greatly improved the comfort while the HVAC system is actually on, especially during the summer months, the heat-loss during the winter is tremendous. Two of the three rooms in question are our childrens rooms (the other is an isolated guest suite), and to keep them comfortable, we have to place an energy-sucking (not to mention unsafe in a childs room) electric radiator in each room every night when the outside temperature goes below 30 degrees. While we requested that D.R. Horton come back out to check the insulation installation, they simply said that it met code, and refused.



Weve spoken with and/or have left unreturned messages for several representatives with D.R. Horton during the past three years regarding this issue, including but not limited to; Dan DePontbriand (Owner, Mountain Air the subcontractor who installed the HVAC system), Gil Rossmiller (Town of Parker Building Official), John Klotz (DR Horton Customer Service), Wes Carpenter (DR Horton Customer Service), Joe Piech (DR Horton Customer Service), Steve Bower (DR Horton Customer Service), Carolyn Mitchell (DR Horton Division Counsel), and Terry Woodson (DR Horton Director of Quality Control and Customer Care). Each one has been involved to a certain extent, by either promising that they would handle the issue themselves or find the correct person to do so, with the notable exception of Carolyn Mitchell. No further resolution has taken place to this point on these two issues, and were approaching five years in this house now. Earlier this year, we started documenting each contact with D.R. Horton, which thoroughly details the lack of effort on D.R. Hortons part to correct their mistake.



At this point in time, were writing this letter because we want resolution on both issues. Regarding the A/C unit, we want to have the $500 refunded to us and to have the correct unit installed in our home. Regarding the rooms not retaining heat, we want the insulation to be checked and correctly re-installed and/or added to if it wasnt done correctly in the first place. We also want to have a cash refund given for the additional cost weve incurred by placing an electric radiator in each room during the winter for the past four winters.

This report was posted on Ripoff Report on 09/02/2010 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-horton/greenwood-village-colorado-80111/dr-horton-breach-of-sales-contract-failure-to-repair-poor-workmanship-greenwood-villa-636950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

D R Horton warranty is a myth

AUTHOR: Patrick - (U.S.A.)

POSTED: Saturday, September 04, 2010

Consumers in Arizona have claimed the same AC undersizing in one of their communities.  You should get the 5 ton installed because the hardware price differential is minor compared to the labor to drain, install, recharge the correct unit.  Its tough to get $8 billion D R Horton to honor any warranty unless you band together with your neighbors.  Chances are that they got the undersized unit too.  Together you might get some satisfaction.  Beware of your statute of limitations.  Google <D R Horton and defects> and get a really clear picture that proves your problem is not an isolated incident with this builder.

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