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Report: #1098845

Complaint Review: Dream Number Beds - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Erothrock — Fountain Valley California
  • Author Not Confirmed What's this?
  • Why?
  • Dream Number Beds 5475 W Sam Houston Pkwy N Houston, Texas USA

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I purchased a Dream Number Bed from this store/company and wanted to return the frame part of the bed (within the 90-day return period). However, today I tried to go to the website...it's "gone." Not even a 404 error...it just goes to a white, blank site. Tried to email the sales and customer service teams to ask for the return procedure, using the original email address on their email confirmation receipt...all emails bounced back immediately. Tried to call the 877 number...after two rings, phone just stops ringing...no answering machine...no nothing.

This place has either JUST gone out of business or it's a TOTAL SCAM. See for yourself:

http://www.dreamnumberbe…
877-753-3770

This report was posted on Ripoff Report on 11/12/2013 04:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dream-number-beds/houston-texas-77041/dream-number-beds-the-sleep-better-store-sleep-numberdream-number-type-company-disappear-1098845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 General Comment

owner of dream number started another company

AUTHOR: jmcelmoyle - (USA)

POSTED: Wednesday, February 17, 2016

After a little research I found that the owner of dream number beds Philip krim started another mattress business by the name of "Casper" is this legal to do? I am going to call tomorrow and see if they will honor my dream number warranty. 

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#3 Consumer Suggestion

How to Get your mattress issue solved

AUTHOR: Another Mattress Buyer - ()

POSTED: Friday, December 06, 2013

The store warranty is no good since they are now out of business as of Oct 2013. However, if you still have the tag on the mattress the manufacturer is honoring the mattress warranty. They are Jeffco Fibres in Massecusettes. I have an Angel Bed that caved in the middle, they are replacing it because of the 20 year warranty. Even though Merrick Group, Sleep Better Store, et al are not helping consumers, the Jeffco Fibres company is reputable and is honoring all warranties for mattress defects.

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#2 Author of original report

Thanks for the info...

AUTHOR: Erothrock - ()

POSTED: Wednesday, November 13, 2013

I'll try this number today. Thanks again! 

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#1 Consumer Comment

Don't know if this will help or not but I ggot this from the BBB website for Dreamnumber

AUTHOR: Ken - ()

POSTED: Tuesday, November 12, 2013

  Tel 832-243-7600  Fax 800-914-6770 Good luck.

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