• Report: #1098845

Complaint Review: Dream Number Beds

  • Submitted: Tue, November 12, 2013
  • Updated: Tue, November 12, 2013

  • Reported By: Erothrock — Fountain Valley California
Dream Number Beds
5475 W Sam Houston Pkwy N Houston, Texas USA

Dream Number Beds The Sleep Better Store Sleep Number/Dream Number-type company DISAPPEARED...cannot return an item Houston Texas

*Consumer Suggestion: How to Get your mattress issue solved

*Author of original report: Thanks for the info...

*Consumer Comment: Don't know if this will help or not but I ggot this from the BBB website for Dreamnumber

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I purchased a Dream Number Bed from this store/company and wanted to return the frame part of the bed (within the 90-day return period). However, today I tried to go to the website...it's "gone." Not even a 404 error...it just goes to a white, blank site. Tried to email the sales and customer service teams to ask for the return procedure, using the original email address on their email confirmation receipt...all emails bounced back immediately. Tried to call the 877 number...after two rings, phone just stops ringing...no answering machine...no nothing.

This place has either JUST gone out of business or it's a TOTAL SCAM. See for yourself:

http://www.dreamnumberbe…
877-753-3770


This report was posted on Ripoff Report on 11/12/2013 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dream-Number-Beds/Houston-Texas-77041/Dream-Number-Beds-The-Sleep-Better-Store-Sleep-NumberDream-Number-type-company-DISAPPEAR-1098845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Suggestion

How to Get your mattress issue solved

AUTHOR: Another Mattress Buyer - ()

The store warranty is no good since they are now out of business as of Oct 2013. However, if you still have the tag on the mattress the manufacturer is honoring the mattress warranty. They are Jeffco Fibres in Massecusettes. I have an Angel Bed that caved in the middle, they are replacing it because of the 20 year warranty. Even though Merrick Group, Sleep Better Store, et al are not helping consumers, the Jeffco Fibres company is reputable and is honoring all warranties for mattress defects.

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#2 Author of original report

Thanks for the info...

AUTHOR: Erothrock - ()

I'll try this number today. Thanks again! 

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#3 Consumer Comment

Don't know if this will help or not but I ggot this from the BBB website for Dreamnumber

AUTHOR: Ken - ()

  Tel 832-243-7600  Fax 800-914-6770 Good luck.

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