Dreamy Occasions Private Residence
Bayside, New York U.S.A.
Dreamy Occasions Absolutely the Wedding related customer service ever! Bayside New York
*REBUTTAL Owner of company: The real story
About a month ago I had shopped around for invitations for my upcoming anniversary celebration this month. My wife and I shopped around online looking for invites and found some great designs online. Unfortunately we couldn't buy the invites directly from the manufacturer. We had use a reseller. We went with the cheapest one at dreamyoccasions dot com. This was my first mistake. The fake awards posted on the company website and AOL email address should have been a signal but I still sent them money for invites. They charged my credit card and sent out invites WITHOUT ever reviewing the design form I had submitted or the wording I wanted on them. When I got the invites they were the wrong style and design and blank! They did not have any wording on them either!
The true rip off occurred when I tried to ask for my money back. Forget about the customer always being right. That just isn't the motto over at dreamy occasions. The person who processed my order refused to speak with me. ignoring my multiple phone calls and emails. Finally, blocked caller ID and they picked up. I asked to speak with the owner or supervisor and they refused. I threatened to call the police and the girl I was speaking to actually said she would "hunt me down" if I did. I couldn't believe how unprofessional and rude these people are. In the end I issued a charge-back with my credit car company and got my money back.
Rye, New York
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