- Report: #731608
Report - Rebuttal - Arbitrate
Complaint Review: dressale.com
dressale.comInternet United States of America
dressale.com Total Ripoff and complete misrepresentation, Internet
*REBUTTAL Owner of company: sincere apology from dressale.com
*Consumer Comment: Wouldn't it be easier for dressale
*General Comment: Positive Comments Are From Dressale
*REBUTTAL Individual responds: negociation
*REBUTTAL Individual responds: My order
*Consumer Comment: Nothing Personal....but......
*REBUTTAL Individual responds: ask a refund
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I immediately went to the site to do a live chat so I could see what my options were as far as a refund or exchange. I got no useful information about that but was given the email address so I could contact customer support.
I sent them an email and two photos addressing my problems with my dresses. I was given a response that had absolutely nothing at all to do with the issues I am having as well as a request for photos to document as proof. After several emails back and forth and several more photos being sent I was asked to give them several days so they could contact the manufacturer of the dress. I informed them that I would allow that, but I was still very unhappy.
They immediately responded back with a statement that it was a beautiful dress except for my complaints and with some changes it would be perfect. I did not order dresses that were going to require changes. I again requested a refund and in the next series of emails was offered a $30 discount coupon to use on my next purchase and that they could do nothing else for me. After requesting the contact information for a supervisor I was then offered a $30 refund in addition to a discount for future use on their site. I have requested a refund in each and every email I've sent to them and keep getting the runaround.
At this point I again requested supervisor contact information and added that I will be contacting an attorney if I don't receive the requested information and a full and complete refund. The most recent email asked me to wait a couple of days until the manager returns from vacation. In the meantime, I filed a complaint with an international consumer group and am waiting to hear back from them. These people are nothing but a ripoff who misrepresent their products and should be put out of business.
This report was posted on Ripoff Report on 05/20/2011 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/dressalecom/internet/dressalecom-Total-Ripoff-and-complete-misrepresentation-Internet-731608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.