• Report: #731608

Complaint Review: dressale.com

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  • Submitted: Fri, May 20, 2011
  • Updated: Thu, May 26, 2011

  • Reported By: Misty — Midway Georgia United States of America
dressale.com
Internet United States of America

dressale.com Total Ripoff and complete misrepresentation, Internet

*REBUTTAL Owner of company: sincere apology from dressale.com

*Consumer Comment: Wouldn't it be easier for dressale

*General Comment: Positive Comments Are From Dressale

*REBUTTAL Individual responds: negociation

*REBUTTAL Individual responds: My order

*Consumer Comment: Nothing Personal....but......

*REBUTTAL Individual responds: ask a refund

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I recently received some dresses that I'd ordered to use as bridesmaids dresses in my upcoming wedding.  Upon seeing the dresses, I was horribly disappointed.  They resembled absolutely nothing like what the photo on the website indicated and were an absolute disaster from the waist up.

I immediately went to the site to do a live chat so I could see what my options were as far as a refund or exchange.  I got no useful information about that but was given the email address so I could contact customer support.

I sent them an email and two photos addressing my problems with my dresses.  I was given a response that had absolutely nothing at all to do with the issues I am having as well as a request for photos to document as proof.  After several emails back and forth and several more photos being sent I was asked to give them several days so they could contact the manufacturer of the dress.  I informed them that I would allow that, but I was still very unhappy.

They immediately responded back with a statement that it was a beautiful dress except for my complaints and with some changes it would be perfect.  I did not order dresses that were going to require changes.  I again requested a refund and in the next series of emails was offered a $30 discount coupon to use on my next purchase and that they could do nothing else for me.  After requesting the contact information for a supervisor I was then offered a $30 refund in addition to a discount for future use on their site.  I have requested a refund in each and every email I've sent to them and keep getting the runaround.

At this point I again requested supervisor contact information and added that I will be contacting an attorney if I don't receive the requested information and a full and complete refund.  The most recent email asked me to wait a couple of days until the manager returns from vacation.  In the meantime, I filed a complaint with an international consumer group and am waiting to hear back from them.  These people are nothing but a ripoff who misrepresent their products and should be put out of business.

This report was posted on Ripoff Report on 05/20/2011 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/dressalecom/internet/dressalecom-Total-Ripoff-and-complete-misrepresentation-Internet-731608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 4Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

sincere apology from dressale.com

AUTHOR: Dressale - ()

Dear customer:

    We would like to apologize for the confusion and inconvenience you have experienced while shopping at Dressale.com. We are continuously working on improving our products and service, so we very much value your feedback.
    As for your issues, you can contact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there.
   Thank you,
Dressale 

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#2 Consumer Comment

Wouldn't it be easier for dressale

AUTHOR: mr rik - (USA)

To just do right in the beginning than to have to pay people to come on here and shill and try to save face?
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#3 General Comment

Positive Comments Are From Dressale

AUTHOR: SMG106 - (United States of America)

It's clear that most of the positive comments to any of the reports regarding Dressale are from the company.  They are the same people (Penny, Ian Powell, etc) for multiple reports.  I've also seen these names on other websites which have complaints against Dressale offering the only positve comments. 

Additionally, comments suggesting that you contact customer service when it's obvious from the body of the complaint that Dressale's customer service was contacted and is terrible, are a waste of time.  

I have also filed a report against Dressale b/c of my own similarly terrible experience.  What is the name and website of the international consumer group you reached out to?  I would also like to file a complaint with them
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#4 REBUTTAL Individual responds

negociation

AUTHOR: Ian Powell - (United States of America)

i have heard many people have received their dresses from dressale.com, maybe there are some problems with the delivery, maybe you should get contact with the customer service and see if there is anything to do
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#5 REBUTTAL Individual responds

My order

AUTHOR: Razorblade - (United States of America)

It seems that your encounter is really bad there may be always accidents for overseas business. I was lucky! In the end of February, I ordered a dress on this site for my daughter, they commitment to send the dress on time. Last moth I gave it to her as 16th birthday gift. She favored it. By the way, the delivery is on time.
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#6 Consumer Comment

Nothing Personal....but......

AUTHOR: VinnyZ66 - (United States of America)

...you ordered dresses from China.  What did you think that you would get?

An attorney will do you no good.  You can't exactly sue someone in China.

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#7 REBUTTAL Individual responds

ask a refund

AUTHOR: Ian Powell - (United States of America)

I really understand your feeling, I suggest you to get contact with the customer service and get refund.
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