• Report: #782050

Complaint Review: dresssale.com

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  • Submitted: Tue, September 27, 2011
  • Updated: Tue, September 27, 2011

  • Reported By: Jessica — Midway Park North Carolina United States of America
Internet United States of America

dresssale.com customer_service@dressale.com Dressale customer service and professionalism is horrible! THEY SENT HALF OF MY ORDER! Internet, Internet

*REBUTTAL Owner of company: sincere apology from http://www.dressale.com/

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I purchased a dress from dressale.com on september 6th.  The dress is for a Marine Corps Ball event and looked beautiful in the picture.  However, they shipped me the dress, but not the bow that was shown in the picture.

Since then, i contacted paypal and filed a claim.  I have over 30 e-mails back and forth between these people and myself.  They keep telling me different things, their vocabulary is horrible.  They offer me partial refunds and then go back on their word. 

They offered me a solution on paypal stating they would give me a 10 dollar return and ship me the bow.  I declined and told them i would cancel my claim once the bow arrives.

I am still fighting with them, and they say "please trust us we will send the bow if you cancel your claim!"  Do not trust this company.  They are liars, deceptive, and have horrible customer service reps.

Hopefully paypal will resolve this issue because i'm quite frankly i can't handle another e-mail that makes absolutely no sense or states the exact same thing over and over again.  Something needs to be done about these people and their company.  Thanks to dressale, i have a dress that is useless!  THANKS HONG KONG

This report was posted on Ripoff Report on 09/27/2011 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/dresssalecom/internet/dresssalecom-customerservicedressalecom-Dressale-customer-service-and-professionalism-782050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

sincere apology from http://www.dressale.com/

AUTHOR: Dressale - ()

 Dear customer:

         Thank you for shopping with us and telling us about your experience. we do apologize for the inconvenience you have experienced shopping with us. please believe us that we take our customers and every order seriously and if you have any problem ,please tell us.we will try to do our best.

         For you problems, you can contact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there.

   Thank you,

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