I placed an order with one "Seth Petruzelli" for a number of poppy pods, prior experience dealing with him via eBay had suggested he was a legitimate business man; though I had not dealt with him recently.
Soon after placing my order on 9/26/10 I received an email explaining that the product I had ordered was out of stock and asking whether I would accept other product of similar value, which I agreed to. In this mail "Mr. Petruzelli" noted that the charge would appear from "Jack-sons Sports Bar" on my statement and please do not call the bar, etc. etc. "they know nothing about it."
I was immediately displeased, but agreed to the downgrade and presumed he might just be ignorant/amateurish insofar as credit card processing. It should have been a red flag right there that he was not using Paypal, Authorize.net or similar.
On 9/30/10 at 8:21 A.M. I sent an inquiry wondering why no charge had been posted to my card, to which he replied, the same day, at 6:04 P.M. "We don't charge the cards until we are ready to ship. Your order will ship within 24 to 48 hrs. Thanks and have a great day!"
Later that day at 11:51 P.M. he sent me an email noting that my credit card number was coming up as invalid, I responded on 10/01/10 at 9:23 A.M with the correction of a signal digit which I had miss-transcribed (I'm dyslexic) and with my sincere apologies.
I discovered at this time that he is using "jotform" to process his incoming orders, which was exceedingly displeasing as it is not in the least a secure manner to handle credit card transactions over the internet. Nor was "Mr. Petruzelli"'s behavior of sending me an email including my credit card number secure or professional. I was very displeased, but still willing to accept some naivete on his part.
The charge cleared from my account 10/3/10, at which point I expected to receive a tracking number within 24-48 hours. I did not. On 10/7/10 (giving him a more than thorough margin of time) I sent another inquiry about my order's status. I received no reply and began to be quite suspicious due to the slow and unprofessional nature the whole order had been handled in and searched around finding the numerous other reports of malfeasance on the part of this "business" on ripoffreport. I found his name to be Kyle French, not Seth Petruzelli (cursory googling revealed that Seth Petruzelli is an MMA fighter whereas Kyle French is a 35 year old son of Shanna and Kenneth French, the owner of Jack-sons Sports Bar and Restaurant in Kennewick Washington.)
I realized I would probably never get my order, I sent one more email on 10/7/10 at 10:08 P.M. stating I had found the numerous ripoff reports, and also "If I do not hear from you promptly, I will challenge this charge with VISA. Please do either ship the order, provide confirmation of shipping, or refund my money. I will not consider this matter closed until I have received the product I am due or my money in full."
I will file a complain with my card provider tomorrow during business hours.