- Report: #612516
Report - Rebuttal - Arbitrate
Complaint Review: Drive Financial Services, Santander Consumer USA Inc.
Drive Financial Services, Santander Consumer USA Inc.8585 N Stemmons Frwy Ste 1100 -N Dallas, Texas United States of America
Drive Financial Services, Santander Consumer USA Inc. Failed to send out monthly bills and then charged a $10.95 fee for payment by phone Dallas, Texas
*Consumer Comment: Sounds like one of their scumbag employess
*UPDATE Employee: Huh?
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Santander Consumer USA, Inc. has failed to send me monthly bills-TWICE! When I finally get the statement for the following month, I obviously have a late fee, plus the pending charges. When I have called to pay the bill that was never received, I'm told by their Customer Service Reps. that I must pay a $10.95 fee if paying by phone. This is irregardless of whether or not the bill was even sent out!
The customer service reps. that I've dealt with, refuse to accomodate my situation by eliminating the "convenience" fee, even after I tell him/her what happened! The reps. have told me that the company isn't responsible for sending out the bills and therefore, try to push off the responsibility. This is outrageous! Monthly coupons aren't sent out either, so I have no other choice, but to make a payment online or by phone where additonal charges are required!
This report was posted on Ripoff Report on 06/10/2010 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Financial-Services-Santander-Consumer-USA-Inc/Dallas-Texas-75247/Drive-Financial-Services-Santander-Consumer-USA-Inc-Failed-to-send-out-monthly-bills-an-612516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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