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Report: #1183346

Complaint Review: Driver's Auto Repair2986 MaBay Drive - League City Texas

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  • Reported By: Michael — League City Texas
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  • Driver's Auto Repair2986 MaBay Drive 6 Marina Bay Drive League City , Texas USA

Driver's Auto Repair, 2986 Marina Bay Drive, League City, Texas They got paid but did not solve the problem League City Texas

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On September 8, 2014 I took my Mercury Milan to Driver's Auto with a problem I wanted solved.  The dash icon indicating a failure in the airbag system was continually lit.  That Driver's location had replaced the airbag sensor in January and I suspected that it had failed again.  I was told that upon inspection, the sensor was fine but that the computor to which it was connected had failed.  They gleefully billed me for the $780 part and $392 installation labor. 

When I returned the following week I was told that they were sent the wrong part.  The following week when I returned, the part was installed but was told they couldn't program the computer.  I made an appointment for a specific date and time the following week for a 10 minute reprogramming by an outside guy. 

After waiting 30 minutes and asking the statusI was told they were trying to contact the contractor.  After an hour I was told the contractor could not program the computer.

I demanded that Driver's credit my account for all but the cost of the part.  The desk clerk said he would refer it to the corporate office and call me.  I received no call and no credit.

I will try to get the problem solved at a local Ford dealer.  Driver's has another unhappy customer who will tell all he meets about his bad treatment by Driver's. 

This report was posted on Ripoff Report on 10/16/2014 06:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drivers-auto-repair2986-mabay-drive/league-city-texas-77573/drivers-auto-repair-2986-marina-bay-drive-league-city-texas-they-got-paid-but-did-not-1183346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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