DSM SUPPLY Electrodes and Tens DSM Supply continually did not ship out my product and would lie and said it was on the way. They then said they would refund me, checking my account they never did so I called again and they make an excuse like always and say they will refund me.I must have contacted them 8 times and recieved lies each time. It appears they do this so you forget and they make money on something they dont deliver Internet

I had ordered some things from DSM Supply among which was $162 of Biofreeze. The latter was not delivered. I finally called them and asked them about it. They claimed they did not know it was not delivered and said they would send it right out and it would be here by Friday. I waited two weeks and called again. same thing. They said it would be here by Friday. I waited two weeks again and called. Jessica answered and said she did not know what happened. I asked for a refund. She said she would process it immediately and it would post in 3-5 days. I checked after 2 weeks. still no refund. I called back and talked to Jessica. She made no apology jus tuntil I expressed my frustration in this company, just the same ol excuses. She said she would do it this time. it really appears as if they purposely do this hoping the customer will not notice and they get money for nothing. It seems like a scam system to me.