- Report: #1103626
Report - Rebuttal - Arbitrate
Complaint Review: Duke Energy
Duke EnergyApopka, Florida USA
Duke Energy increased rates, bogus extended payment option Apopka Florida
*Author of original report: Troll alert
*General Comment: By freindly....
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Duke Energy bought out Progress Energy about a year ago...unfortunately. Thr millage rate wrnt up immediately. Progress always had an option to extend your due date provided you didn't fsll into 3 Catagories...which I don't. Duke Energy seems to have kept the same phone options that Progress had. I should point out I never had an issue with Progress. I successfully used the extended due date a few times and always paid before that date. I hsd to put up a new deposit when Duke took over when we moved. As so many people these days, things have gotten very financially tight. I have asked Duke for an extention on 3 different occasions and was instantly denied on all 3. Its clrar at thid point that thid optopn is for looks only snd nevet granted. I know of 2 othets who have trird to extend and were also outright denied. There is no ovetsight eith this govetnment regulatef monopoly. In this horrible economy, a public utility can choose to go easiet on their custometss or simply gouge them without regard from afar. Duke had chosen the lattet. Their energy monopoly should be reviewed by the local govt and be replaced by a more user-friendly provider.
This report was posted on Ripoff Report on 12/02/2013 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Duke-Energy/Apopka-Florida-32703/Duke-Energy-increased-rates-bogus-extended-payment-option-Apopka-Florida-1103626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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