• Report: #920631

Complaint Review: Dun & Bradstreet Credibility Corp.,

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  • Submitted: Tue, July 31, 2012
  • Updated: Sun, February 24, 2013

  • Reported By: Consulting Services — West Bloomfield Michigan United States of America
Dun & Bradstreet Credibility Corp.,
22761 Pacific Coast Highway Malibu, California United States of America

Dun & Bradstreet Credibility Corp., Simple harassment or actual blackmail? Malibu, California

*Consumer Comment: Technically, DNC registry isn't for businesses, but...

*General Comment: Do Not Call for people not businesses

*Consumer Suggestion: DBCC misleading

*Author of original report: update as of 8/1

*Consumer Suggestion: Protection Racket in Corporate Suit

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In the past week I have received two calls from D&B, one on 7/24 from 800-223-5304, and one on 7/31 from 800-627-3867. In both cases, the representatives spoke with a great sense of urgency, as if my business was in deep trouble. A real emergency: they claimed my credit report had been pulled a number of times, and that the information on file was incomplete and/or incorrect - which put me at risk of being disqualified for bidding on projects and denied financing or insurance. The problem was to be solved by subscribing to one of their services, which would allow me to integrate and correct my company's information by self reporting certain data. During the first call, I firmly declined: my company functions on minimal capital, has no loans, and virtually zero debt (non zero debt being regularly paid off within a credit card grace period), our cash inflow is about four times our cash outflow on a yearly basis, and our main assets are our time and skills. I don't believe any of my Clients would need a credit report, and I have a long enough history with my vendors that they don't need one either. While I was explaining all this, the representative hung up on me. I was not worth the time.

I checked the status of the information D&B has on my company, and verified it was correct, and complete to the extent I want it to be

One week later, a new call. Much more aggressive. She was calling me because I had had six companies recently pulling my credit report, and the lack of financial information was forcing D&B to report my company as being at "moderate-to-high risk of bankruptcy in the next 12 months". When I asked why they would issue such a rating if they had no information, she said that this is what they do, and they have been in the business for 175 years. She said this rating would affect my ability to get loans (which I don't need or want), insurance (which I have, at least for now), and even future contracts, because my Clients would not want to assign projects to companies likely to go belly up in the near future. Or worse, have unreported pending lawsuits.

Before she could go into her sales pitch, I asked flat out if she was blackmailing me into getting their services to correct a situation they had created.

No, this was not blackmail, it was industry standard (as far as I am concerned, the industry standard may well be blackmail ...). "You know, your company is like an eighteen year old kid with no credit history ..." - true, but that does not mean the kid is at risk of bankruptcy within 12 months, nor that he can't get a job because of no credit information, nor that there are penal or civil proceedings against him. I was obviously being thick, "not realizing the damage this situation could bring to my company, with all these credit reports being pulled ...". When I dared mention that, should I ever find that I lost a job because of their misreporting, I would sue their pants off, she hung up on me. Standard industry procedure? She said the call was being monitored for quality purposes ... I certainly hope it was.

This report was posted on Ripoff Report on 07/31/2012 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dun-Bradstreet-Credibility-Corp/Malibu-California-/Dun-Bradstreet-Credibility-Corp-Simple-harassment-or-actual-blackmail-Malibu-Calif-920631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Technically, DNC registry isn't for businesses, but...

AUTHOR: Chantillian - ()

"As annoying as sales calls can be, there is NO do not call list for businesses."

Technically, this is true.  But businesses can and do add their numbers to the national do-not-call registry anyway.  And so then wouldn't any telemarketer prefer to use this registry to filter out some of those businesses which are the least receptive to cold calls?   That's all I'm sayin'....

Tho' I haven't done business with DBCC, this isn't a prerequisite to adding information to what's already been ripoff-reported nor to offering suggestions that I hope may be beneficial to a few people.

Anyway, it remains true that if DBCC had filtered against the national do-not-call registry, I wouldn't have been called and then these posts - whether you think they're appropriate or not - wouldn't be here.
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#2 General Comment

Do Not Call for people not businesses

AUTHOR: MidLevelManager - (United States of America)

As annoying as sales calls can be, there is NO do not call list for businesses. These lists are for individuals and telemarketing to an individuals home or cell phone. Businesses are free to solicit other businesses, although there are limitations in most states (and perhaps federally) to the hours which you may call and how many times you may call per day/week similar to debt collections.  Unfortunately you may not like their sales calls, but the idea of cross referencing the do not call list would be a waste of time for a sales oriented organization targeting businesses since their target demographic or sales type is B2B (business to business) not business to home.  Some contractors actually get helped by these type of services because larger companies want to see positive credit when subcontracting companies to complete jobs under the hiring companies name.  For other type businesses they may not have a use for this service, but I do not see how reporting every sales call you get as a ripoff is helpful pick and choose the companies you buy from wisely, but until your purchase something and are dissatisfied reporting a company as a ripoff simply for calling you seems a bit naive. 
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#3 Consumer Suggestion

DBCC misleading

AUTHOR: Chantillian - (U.S.A.)

Got a call from 336-551-3151, DBCC asking for my boss.   Caller said there's activity on our credit report she'd like to talk about.  I took the caller's information (call-back number is 866-257-6014).  Googled DBCC and noticed the services that they're trying to sell.  So this "discussion" was surely going to turn into a sales pitch.  How can DBCC rank high on anybody's integrity scale this way?

I know, I know, "We have many satisfied customers!"  So, no room for improvement, then?

So I called 800-333-0505 to be placed on DBCC's do not call list.

To the DBCC, I'd like to ask if you've studied whether or not your cold calls would have a higher rate of success if you first filtered the numbers you're calling against the national do-not-call registry?
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#4 Author of original report

update as of 8/1

AUTHOR: Consulting Services - (United States of America)

Just received a call from a D&B Resolution Specialist. She had read my report on ROR, backtracked the phone calls made yesterday and called me back to apologize to me. She assured me my phone number would be taken off of all D&B marketing lists. Good job ROR!

While this is a good step forward, two doubts linger in my mind:

1) how did they get my phone number (if they did backtrack it from their own records, they are good, if they did it some other way, that's scary)?

2) what is D&B real policy in issuing ratings for those small companies who do not want to report their financials?



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#5 Consumer Suggestion

Protection Racket in Corporate Suit

AUTHOR: Anon. - (United States of America)

They also stong-arm libraries to buy their books and subscriptions to their "information."  We used to call them "Dumb & Bad-Street."  Report their activities to the Federal Trade Commission and to your state Attorney-General's Office of Consumer Affairs.

They are "bum-rushing" you to make a decision on purchasing their "information," which generally can be seen in any large public and/or college library.  You are entirely correct in your statements.

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