• Report: #859855

Complaint Review: Dupray Industries

  • Submitted: Tue, March 27, 2012
  • Updated: Tue, March 27, 2012

  • Reported By: DetailShop — New Brunswick Canada
Dupray Industries
200 Cremazie Ouest Montreal, Quebec United States of America

Dupray Industries Sold deceptively Montreal, Quebec

*Author of original report: I don't think so

*REBUTTAL Owner of company: Dupray Industries

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Dupray says they have great customer service and hassle free refunds yet I was not treated this way and no one tried to make me happy. I started a new detail shop and talked to sales reps from dupray 3 seperate times before buying and was told the hill inox injection ($2500 machine) would be perfect for washing the exterior of a car in a detail shop. after receiving the machine it did not hold its pressure to clean the outside in an efficient time as I was told it would before buying.

I then returned the machine and had to pay $171 to send it back with appropriate insurance and when refunded dupray charged me an extra $458.07 for trying the machine even though I would have never bought it if they told me it would not be suitable for washing the exterior.

The issue was never solved and me the small business owner had to pay. Dupray did not hold to their guarantee for satisfaction and were unwilling to fix the problem. A new small business was mislead  to buy a machine that would not be suitable. Duprys youtube videos do not show cleaning a whole car but only sections which was misleading and their sales staff told me before I bought it that it would be suitable to run a detail shop( including washing which after I bought it they told me it would not be used for washing and tried to upsell).

I now belive that Dupray owes me for the shipping charges I had to pay to send the machine back  and refund fees. Duprays policy of these charges do not apply to me because it was sold to me deceptively. I was aware that Duprays mission is complete satisfaction and I was not satisfied but still had to pay for shipping and refund fees totalling over $600 which is crutial to a new startup business.

This report was posted on Ripoff Report on 03/27/2012 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dupray-Industries/Montreal-Quebec-/Dupray-Industries-Sold-deceptively-Montreal-Quebec-859855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Dupray Industries

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

I don't think so

AUTHOR: DetailShop - (Canada)

Clearly I am not the only one to be dissatisfied if they block all public from rating their videos.

I specified before I bought it that I did not have a drain and would need it to wash the exterior in high volume. I called 3 times to make sure this product would be capable of running a detail shop with no drain. If I was aware it would not work for me I would not have bought it and revolved my whole business around it, clearly.

Every rep I talked with said it would be 100% sufficient, if was after I bought it Duprey told me of course you cannot wash the outside with it and tied to upsell. I had no interest in the maachine for the interior only exterior and it did not work. I was not completly satisfied and they guarantee satisfaction.

Yes in the return policy it is stated but it was not shown clearly and on the site in big letters where everyone can see it says hassle free returns, how is $600 hassle free. but beside the fact I was sold the product deceptively. They told me I could use it on the exterior without a drain and it was not possible as the pressure ony lasts 5 min and then it has to sit for another 5-10 for pressure to build up it took over an hour to clean the exterior to our customers standars, which would not be suitable in any detail shop.
Respond to this report!
What's this?

#2 REBUTTAL Owner of company

Dupray Industries

AUTHOR: Dupray Industries - (United States of America)

This client was sold the model of steam cleaner that is the most popular with automotive detailers all over North America. This unit is used for complete automotive interior detailing and also exterior cleaning in low volume, the client indicated after purchase that he required something faster for the outside of the vehicle, which would mean a higher volume, he was suggested a larger model that would suit his needs better but decided to return the product.

The product was returned after the time period allowed by the return policy but Dupray allowed the client to return it none the less. The charges the client had to pay were indicated at time of purchase in our Return policy.

Dupray stands behind their products and applications. Dupray knows through their own experiences with the products and customer's praise that the client was sold the proper equipment for the needs described at the time of purchase.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X