- Report: #859855
Report - Rebuttal - Arbitrate
Complaint Review: Dupray Industries
Dupray Industries200 Cremazie Ouest Montreal, Quebec United States of America
Dupray Industries Sold deceptively Montreal, Quebec
*Author of original report: I don't think so
*REBUTTAL Owner of company: Dupray Industries
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I then returned the machine and had to pay $171 to send it back with appropriate insurance and when refunded dupray charged me an extra $458.07 for trying the machine even though I would have never bought it if they told me it would not be suitable for washing the exterior.
The issue was never solved and me the small business owner had to pay. Dupray did not hold to their guarantee for satisfaction and were unwilling to fix the problem. A new small business was mislead to buy a machine that would not be suitable. Duprys youtube videos do not show cleaning a whole car but only sections which was misleading and their sales staff told me before I bought it that it would be suitable to run a detail shop( including washing which after I bought it they told me it would not be used for washing and tried to upsell).
I now belive that Dupray owes me for the shipping charges I had to pay to send the machine back and refund fees. Duprays policy of these charges do not apply to me because it was sold to me deceptively. I was aware that Duprays mission is complete satisfaction and I was not satisfied but still had to pay for shipping and refund fees totalling over $600 which is crutial to a new startup business.
This report was posted on Ripoff Report on 03/27/2012 07:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dupray-Industries/Montreal-Quebec-/Dupray-Industries-Sold-deceptively-Montreal-Quebec-859855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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