• Report: #694620

Complaint Review: dutyfreecubancigars.com - Damien

  • Submitted: Sat, February 12, 2011
  • Updated: Sat, March 26, 2011

  • Reported By: Jim — Surrey British Columbia United States of America
dutyfreecubancigars.com - Damien
P.O. Box 32124, Grand Cayman, KY1-1208 Internet United States of America

dutyfreecubancigars.com - Damien Cuban Cigars Internet

*REBUTTAL Owner of company: The truth about this order-www.dutyfreecubancigars.com

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Stay away from www.dutyfreecubancigars.com.  One of their shipments, which was part of a much larger order, was intercepted by Canada Customs and seized because it was incorrectly declared on the customs forms.  When I told dutyfree about it they suggested to me rather than finish shipping the rest of the order they send me a refund for the outstanding boxes.  Several months passed and nothing.   I sent an email to Damien (the guy who runs the store) asking for an update and he said he would mail it the very next day.  Several more months passed and nothing.  It has now been 9 months and he is obviously not going to follow through on his word.   All in all I lost about $600USD to the creep.

This report was posted on Ripoff Report on 02/12/2011 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/dutyfreecubancigarscom-Damien/internet/dutyfreecubancigarscom-Damien-Cuban-Cigars-Internet-694620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

The truth about this order-www.dutyfreecubancigars.com

AUTHOR: Dutyfreecigars - (United States of America)

Sorry, we do not have control over Canadian customs and you did agree to try and ship the rest and see if it passed. You also mentioned in several e-mails that you tried 5 other Swiss vendors and the same thing happened-YOU WERE TAXED. When
i did try and declare as other goods they were intercepted and siezed because a false declaration was on airwaybill. You agreed for me to do this although I warned you and it would be at your risk. So, you should state all the facts...
... Damian from Dutyfreecubancigars.com
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