I have been ordering cigarettes from duty free depot for about 5-6 months. I received a call from a sales rep and was told that I was a VIP customer and that I had earned points with this company. She told me if I ordered 6 cartons of cigarettes I would get 2 free cartons. Even though I had just placed an order I went ahead and ordered the cigarettes. Well I received the first 6 but never received the 2 free cartons, then I noticed that I was sent menthol instead of regular cigarettes. I contact customer support via their web site, no responds. I called the # on the web site and the guy who I spoke with told me that I need to wait for a responds and then hung up on my when I told him I wanted to speak with someone. I finally got a responds from the web site and was told to ship the cigarettes back and they would send me the 6 that I returned and the 2 I never received. I ask for them to pay for the shipping to return them but they wouldn't so I shipped them over night at my expense. It has been almost a month that I have been asking them if they have shipped my cigarettes and they keep e-mailing me back asking what brand do I want, after this going on for 2 weeks I finally get an e-mail today telling me that the price of my cigarettes has gone up and they will only send me 3 cartons of cigarettes. DO NOT ORDER they will SCAM you and ignore your e-mails and will NOT speak with you over the phone unless you are ordering cigarettes.
Tonisha Pacheco order # 206215