• Report: #654527

Complaint Review: dutygearstore.com

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  • Submitted: Sun, October 24, 2010
  • Updated: Sun, October 24, 2010

  • Reported By: Ken — Surprise Arizona USA
dutygearstore.com
2581 Jupiter Park Drive Suite F-15 Jupiter, Florida United States of America

dutygearstore.com Chris Dallmann is the managing director, Poor Customer Service, Questionable Practices, Inaccurate Order Filling Jupiter, Florida

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10/03/2010.

I placed an online order late on a Sunday night.

10/04/2010.

Wanting to be sure the item was in stock, I called Customer Service: 561-427-6877 first thing Monday AM - 3 times.

Nobody answered! The fact nobody answered the telephone concerned me, so I did some searching and found several negative comments regarding DutyGearStore.com. Not finding an email address on their web site, I signed into my account and canceled my order via the web site's "Contact Us" feature.

10/05/2010.

I received an email from DutyGearStore, after close of business, 6:38PM EDT, informing me my order was being processed. I tried calling Customer Service and again, nobody answered the telephone. I sent another email, this time using the email address contained in the "order processing" email, explaining I canceled my order (10:38PM).

10/06/2010.

I called my bank to dispute the charge for unordered merchandise.

10/19/2010.

I received an email telling me my order was shipped.

My Opinion? **************************************

This seems like a very sketchy website. If I were you, I wouldn't order anything from dutygearstore.com.

This report was posted on Ripoff Report on 10/24/2010 01:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/dutygearstorecom/Jupiter-Florida-33458/dutygearstorecom-Chris-Dallmann-is-the-managing-director-Poor-Customer-Service-Question-654527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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