Complaint Review: Dux Boats,Inc.Thomas Chaffee - Internet
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- Author Not Confirmed
- Dux Boats,Inc.Thomas Chaffee Internet United States of America
- Phone:
- Web: http://www.duxboats.com/
- Category: Boat Dealers
Dux Boats,Inc.Thomas Chaffee Custom Inflatable Boats No warranty support after the sale Internet
*UPDATE Employee: Here To Help
*Author of original report: Dux Warranty update
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I bought two sponsons from Tom in the spring of 2010 for a floating platform that I was building. Once I had the opportunity to inflate the sponsons, I noticed one went down overnight. An inspection of the sponsos showed that the bottom seam leaked in a number of places. I tried to contact Dux Boats a number of times by phone, leaving a message each time. After weeks of no reply, I tried to contact Tom by e-mail with no luck. In my messages, I wasn't asking to be reimburesed, I just wanted to have material sent to me that would allow me to fix the leaks myself.
After no action, I decided to file a ripoff report.
Tom, if you read this, feel free to ship the material to me...you should have my address.
This report was posted on Ripoff Report on 08/12/2010 08:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dux-boatsincthomas-chaffee/internet/dux-boatsincthomas-chaffee-custom-inflatable-boats-no-warranty-support-after-the-sale-in-630874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Here To Help
AUTHOR: Dismay - (U.S.A.)
SUBMITTED: Thursday, August 11, 2011
Hi Jeremy
I remember you very well. If you were calling True NOrth Dux we never got your message and I have not seen any e-mails from you recently asking for help again. Please call the phone number on the website www.duxboats.com. I do believe you were the the person who wanted tubes only to make your own special custom float. We are here to help so please call.
Thank you
#1 Author of original report
Dux Warranty update
AUTHOR: Jeremy - (United States of America)
SUBMITTED: Wednesday, September 15, 2010
Tom ended up getting back to me about my sponson issues. After a few email exchanges, he sent my the materials needed to keep my sponson from leaking.
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