• Report: #1142328

Complaint Review: DynamicDirect.com

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  • Submitted: Mon, April 28, 2014
  • Updated: Mon, April 28, 2014

  • Reported By: Tugboat — Melbourne Florida
DynamicDirect.com
6004 Wiley St Holywood, Florida USA

DynamicDirect.com PrintLabelandMail Like Flushing Money Down The Drain - Use Them At Your Own Risk - Hollywood Florida

*REBUTTAL Owner of company: We always try to resolve concerns and we tried in this case.

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WARNING - Do NOT Use PrintLabelandMail, otherwise known as Dynamic Direct

They do not do as they say, and refuse to make good.

I had them create a postcard for me, which they did a very nice job except for the fact they put the mailing address box in the wrong place and the post card never got delivered to its recipients.

I had 5,000 of them printed and PrintLabelandMail was supposed to drop 850 of them in the mail once per month.

They dropped them off alright, and the post office said they went into the process, but NOT ONE of them was delivered. How do I know? Because I never got mine.

Second mailing, I had my daughters address in the list as well, and she never got hers either.

So, I began to ask questions and got rather evasive answers form the company.

Therefore, I was forced to do a little research and some comparing myself.

I got the post cards shipped to me in 2 boxes and went to the local post office myself to ask a few questions. I was told that the only way the post card would be delivered if it had a 2st class stamp on it. That there was no way the post office would deliver what I had in a bulk postage format.

Not leaving anything to chance, I sent my office assistant to two other post offices and she was told the same thing.

 That the post card was formatted incorrectly and it could only go out first class.

I brought it up with the owner of the company and he became very combative – cutting my off and interrupting in what I was attempting to be a civil discussion and try to work out some sort of acceptable and workable agreement between us.

After repeated emails back and forth, with examples of other post card mailings I have done successfully in the past, as well as providing him with a template from a National Post Card Company detailing and explaining to minute detail how the post card had to be laid out, I got nothing.

The company claims to send out ½ a million or more post cards – I wonder how many people actually track their results like I do.

Funny how THREE U.S. Post Offices and a National Post Card company say how “Bulk-Mail” post cards are supposed to be formatted say one thing and Dynamic Direct says something else and insists they are right.

I feel I got ripped off and screwed. I will NEVER use them again, and I suggest you don’t either.

I have 3,000 post cards in my office that now need First Class Stamps plavce on them and I need to pay someone to write addresses on them so they can be mailed at a cost that far exceeds the planned budget.

Attached are samples of successful post cards of the past, and a template of how they are supposed to be formatted and a scanned copy of the one they did for me.

It is EASY and OBVIOUS to see the difference.


This report was posted on Ripoff Report on 04/28/2014 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/DynamicDirectcom/Holywood-Florida-33023/DynamicDirectcom-PrintLabelandMail-Like-Flushing-Money-Down-The-Drain-Use-Them-At-Your-1142328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We always try to resolve concerns and we tried in this case.

AUTHOR: Jim - ()

We have been in business for over 25 years. We consider the post office as our partner in providing service to our Direct Mail Customers.

The customer in question was upset with response from his mailing. He is convinced that the mail was never delievered because the postcard was incorrectly designed - here's why:

He sent an employee to the local post office bulk mail facility and spoke to a representative - the postal employee was Ralph Ruffalo. He gave the customer some incorrect information. When I was told about it - I contacted Ralph (who had been on the job less than a year) and he admitted he had given the wrong information and sent me a written apology along with a reference to the USPS Domestic Mail which provides mail piece design requirements. I forwarded both the the customer. The postcard met requirements - if it hadn't the post office in South Florida where we mailed it would not have accepted it. 

In addition to providing the customer with a postal receipt showing the mail was accepted by the post office, we also provided the latest USPS tracking report which clearly showed that the postcards arrived and were delivered.

This customer went to several other local post offices (which do not handle bulk mail) and got conflicting information from each. As with any large organization, The Post Office has over 500,000 employees and on any given day you can get good and bad information.

I can understand the customer being upset after spending money and not getting the results he had hoped for. But he was just too angry to listen to the facts and ultimately sent a profane email. At that point we stopped communicating with him.

 

 

 

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