- Report: #1164031
Report - Rebuttal - Arbitrate
Complaint Review: eBay
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eBay has a Buyer Protection Plan that is supposed to protect buyers when sellers are dishonest in their advertising. But, it turns out that even if something is written in an ad, eBay decides for themselves if they will hold a seller to their written words, or not. Is that even legal???? I've always been told that if a seller states something in their ad, the seller is legally bound to produce what was advertised. But, apparently, not at eBay! I purchased an item via eBay that the seller specifically stated would be sent Priority Mail, and that I would only be charged for USPS fees - the item was NOT sent Priority Mail (this was even verified by the seller) and I provided additional evidence that the fee the seller charged for shipping was well over the actual shipping charges - BUT eBay said it didn't maytter. Their policy is to deny claims like mine. What??? Isn't eBay's system supposedly built on trust between buyers and sellers? Shouldn't buyers expect sellers to have integrity? Or, does eBay just want to collect the fees and let buyers fend for themselves? Doesn't eBay claim that they will "protect" a buyer if a seller misrepresents an item? Then why didn't eBay require the seller to adhere to what was written in their ad? Are eBay's promises as empty as the seller's words were? Apparently you can't trust eBay to uphold their word, even when it's written, just like ebay seller ID: nrsimha, David Shapiro of Topanga, California, firstname.lastname@example.org didn't accurately represent the shipping method, the shipping charges, or the arrival date of the item sold to me, eBay did not honor their pledge to hold the seller accountable for their ad.
This report was posted on Ripoff Report on 07/22/2014 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/eBay/internet/eBay-e-Internet-1164031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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