- Report: #770606
Report - Rebuttal - Arbitrate
Complaint Review: eBizNex
eBizNex113 South Juanita Street Hemet, California United States of America
eBizNex Mike Cox Turned my high-end laptop into a low-end paper weight. Hemet, California
Here is what happened to me: On 6/16/11 I originally purchased a laptop repair from eBizNex on eBay. My laptop was randomly shutting down, but I used it and it ran enough for me to know that it had all of its original components. I shipped it out and eBizNex e-mailed me on 6/30 saying that in addition to the original repair, my motherboard needed to be replaced for an additional $49.95. I agreed.
I received my laptop back on 7/21. The first time I turned it on, it booted up and I was able to get into Windows. After about 10 minutes, the system shutdown and it kept shutting down. I e-mailed stating that it still wasn't working and they had me send it back for a warranty repair.
I never received any communication from the seller after my warranty repair was completed. On 8/9 my laptop just showed up via UPS. There was also no information sent back with my laptop. I started my laptop, it wouldn't open Windows and was only showing 1GB of RAM instead of 4GB. (4GB is the standard for my laptop) I e-mailed the seller about this. The response I received back told me that the non-boot was a common problem they saw with these laptops and that they had received my laptop with only 1GB. They also claim to conduct testing, if that was true, I wouldn't have received my laptop back broken, twice.
I have since had the laptop examined by a local company. My laptop is a HP Pavilion dv2854se. The local company told me the motherboard and CPU are now that of a HP dv2413. The dv2413 only comes with 1GB of RAM and can only support 2GB. Also, the dv2845se has a AMD Turion 64 X2 Dual-Core 2.10 GHz, now my laptop has a slower 1.8 GHz AMD Turion 64 X2 Dual-Core.
Before I sent this computer in, it did start up and ran enough for me to know that it had all the original parts.I have e-mailed twice asking for a refund and have received no response.
This report was posted on Ripoff Report on 08/29/2011 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/eBizNex/Hemet-California-92543/eBizNex-Mike-Cox-Turned-my-high-end-laptop-into-a-low-end-paper-weight-Hemet-California-770606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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