• Report: #1004083

Complaint Review: eDreams

  • Submitted: Sat, January 26, 2013
  • Updated: Fri, February 08, 2013

  • Reported By: Bright — Barcelona Spain
eDreams
607 World Trade Center North 08039 Internet United States of America

eDreams I booked a flight from Moscow to Barcelona on the 19/12/12 with flight reference number 29V4U2 and the flight was cancelled the same day.No ticket confirmation was sent to my email.My money,350 Euros, Internet

*UPDATE Employee: Making sure your refund has been received

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I booked an airline ticket from eDreams on the 19/12/12 from Moscow to Barcelona with booking reference number 29V4U2.The ticket was not confirmed.I received an email massage that payment is pending.I checked and saw that 350 Euros has been deducted from my credit card I used for the booking.I called their Agent in Barcelona on this mobile number +34934920533 and inform them if the confirmation will delay,they should cancel the flight for me.They cancelled the flight and told me my money will be refunded after three working days.Is more than a month now,I have not received my money yet.I have being calling both their agents in USA on this mobile number +16463284545 and Barcelona and everyday they tell me the same story "Your money has been refunded so wait it will reflect after three working days".
Now I don't know if eDreams is defrauding company or  is a real agent.
Please help me retrieve my money from them.
My email address is (((REDACTED)))@yahoo.com
 

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This report was posted on Ripoff Report on 01/26/2013 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/eDreams/internet/eDreams-I-booked-a-flight-from-Moscow-to-Barcelona-on-the-191212-with-flight-reference-1004083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Making sure your refund has been received

AUTHOR: eDreams - (United States of America)

Good Morning,
Our customers satisfaction is very important to us, please let us know if your refund has already been received.  you can email us at: edreams.onrep.en@edreams.com

Best regards,
eDreams
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